Customer Experience SystemsCustomer Support SystemsProfessional Services AutomationSalesforce Development
Useful technologies
AgentforceApexAzure DevOpsBoomiCertinia PSAExperience CloudGainsightGitGraphQLJira Service ManagementLightning Web ComponentsMuleSoftNetSuiteNext.jsOAuth 2.0ReactSalesforceService CloudSFDXSOQL
Preferred qualifications
Study levelMaster's or higher
Original posting
About Delinea:
Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.
Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.
We're looking for a Salesforce Developer for the systems that run our Customer Support, Customer Experience, and Professional Services organizations. Salesforce is our system of record for the customer relationship — Service Cloud, Experience Cloud, and Certinia PSA — connected to NetSuite, Gainsight, Jira Service Management, and our broader enterprise stack.
The ideal candidate is comfortable moving between technical development, declarative configuration, production troubleshooting, and requirements discussions. Success requires strong technical skills, clear communication, and the ability to work well with both technical and non-technical stakeholders.
What You'll Build:
• Agentforce. Custom invocable Apex actions, prompt templates, and grounding logic that let agents transact against the customer 360, following established patterns for the Agent API surface.
• The API layer. Apex REST services and GraphQL/Connect API usage, built against established versioning and deprecation guidelines set by the platform lead. You'll flag contract-level tradeoffs for review rather than deciding them solo.
• Authentication and secret handling. Implementing OAuth 2.0 flows (JWT bearer, client credentials, refresh token rotation) against established connected app and credential patterns. Scoping and allowlisting decisions are made with the platform lead.
• The delivery pipeline. SFDX, source-tracked development, scratch orgs, and automated Apex test execution, working within CI gates set by the team.
How You'll Work:
• You'll work directly with stakeholders, project leads, and PMs to refine business requirements, identify risks and dependencies, and translate business objectives into well-designed solutions.
• Design decisions get written down and reviewed with the platform lead at key checkpoints — architecture diagrams, API documentation, and runbooks are expected deliverables.
• AI writes a lot of our code. You're expected to use AI tooling fluently and to fully understand anything you merge — code is reviewed before merge, with pairing support from a senior engineer on unfamiliar areas, and tests catch regressions, especially in generated code.
• Changes deploy through DevOps Center with approval gates.
• Production issues get diagnosed with logs, debug logs, Event Monitoring, and data, with root cause and fixes reviewed with the team.
• You'll track project development in Azure DevOps and support tickets in Jira Service Management.
What You'll Bring:
• 5+ years building on the Salesforce platform, with hands-on Apex, SOQL, and Lightning Web Components.
• API development experience on Salesforce: custom Apex REST/SOAP services, Connect REST API, or GraphQL.
• Working knowledge of OAuth 2.0 on Salesforce: connected apps, JWT bearer and client credentials flows, and Named/External Credentials.
• Asynchronous Apex (Queueable, Batch, Platform Events) and practical fluency with governor limits, bulkification, and query performance.
• Secure coding on the platform: CRUD/FLS enforcement, sharing model in Apex, SOQL injection prevention, CORS and CSP Trusted Sites configuration.
• Source-driven development with SFDX and Git.
• Experience integrating Salesforce with external systems through middleware or direct API.
• Clear written communication — design docs, API specs, and explanations that a non-developer stakeholder can act on.
(Alternative paths: 3 years of related experience with a Master’s degree; or a PhD without required experience; or equivalent experience.)
We'd Love to See:
• JavaScript framework experience (React, Next.js, or similar).
• Familiarity with Service Cloud and Salesforce Knowledge.
• Familiarity with the Experience Cloud model — LWR sites, custom LWCs, external user licenses, sharing sets, guest user access.
• Familiarity with the Certinia PSA data model — projects, assignments, resources, timecards.
• Middleware experience (Boomi, MuleSoft).
• Exposure to a SOX-regulated or otherwise audited environment.
For this Job, Delinea is not considering candidates that need any type of US work authorization now or in the future. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, L-1, J1, etc.
Why work at Delinea?
We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.
We invest in people who are smart, self-motivated, and collaborative.
What we offer in return is meaningful work, a culture of innovation and great career progression.
At Delinea, our core values are STRONG and guide our behaviors and success:
Spirited - We bring energy and passion to everything we do
Trust - We act with integrity and deliver on our commitments
Respect - We listen, value different perspectives, and work as one team
Ownership - We take initiative and follow through
Nimble - We adapt quickly in a fast-changing environment
Global - We embrace diverse people and ideas to drive better outcomes
We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.
We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.
Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.