Technical Support Manager

About RoomPriceGenie ✨🧞‍♂️

Founded in 2017, RoomPriceGenie is dedicated to helping hoteliers around the globe achieve optimal pricing. 🌍 We understand that many small hotels face challenges with digitalization, making their operations increasingly complex and often resulting in lost revenue. This is where we come in!

We have developed a powerful solution that enables hotels to set the right prices in just seconds. ⏱️ Our state-of-the-art algorithm analyzes both internal hotel data and market trends to recommend pricing strategies that enhance revenue and improve booking rates.

With customers spanning the globe—from the USA and Canada to Iceland, South Africa, China, Slovenia, Italy, and the UK—RoomPriceGenie has made a meaningful impact in the hospitality industry, and our clients love the results. ❤️

Now, we are excited to expand our customer base and spread the word about how we can support hoteliers in optimizing their pricing strategies. We invite you to join us on this journey! We actively encourage applications from candidates with diverse backgrounds to enrich our team and drive innovation.

Your Role

As a Technical Support & Integrations Manager at RoomPriceGenie, you will play a pivotal role in bridging technical innovation and customer satisfaction at our fast-growing B2B SaaS company. This is a 6-month contract position and an exciting opportunity where you’ll take ownership of diverse responsibilities:

• Act as the connection between the RoomPriceGenie tech team and end customers, coordinating the resolution of technical integration challenges and API-related issues.

• Provide professional support in managing relationships with our technical partners (Property Management Systems and Channel Managers), guiding them through onboarding, pilot, and launch phases.

• Develop and maintain comprehensive documentation for integrations, enabling team members and clients to resolve first-level support queries independently.

• Uphold integration quality standards to ensure the best connectivity and cooperation with our partners.

Your Profile

We’re looking for someone with the following skills and attributes to join our team:

• Professional Experience:

  • Previous experience in integrations or a technical support role, ideally within the Hotel Tech Industry.

  • Familiarity and a solid understanding of hotel operations and KPIs.

  • Experience with hotel technology solutions such as Property Management Systems or Channel Managers.

• Technical Skills:

  • Familiarity with ticketing systems (such as Hubspot).

  • Basic understanding of APIs (e.g., REST API) and data formats like JSON and (OTA)XML.

  • Ability to read and interpret log files (JSON, XML) and communicate technical details effectively with partners.

  • Experience with Reservations data and understanding of metrics such as Revenue, Occupancy, ADR, and RevPAR, particularly in the hotel or revenue management industry (a plus).

  • Hands-on familiarity with tools such as Postman or similar technical platforms (not essential but advantageous).

• Soft Skills:

  • A strong sense of urgency, persistence, and commitment to meeting deadlines.

  • Customer-focused mindset with a passion for delivering exceptional customer service.

  • Exceptional attention to detail and self-direction.

  • Outstanding communication skills—you can clearly articulate complex ideas and collaborate effectively.

  • A team player with a high ownership mentality, taking pride in your work and driving projects to completion.

  • C2 Level Proficiency in English.

  • Based in the Australian Time Zone for optimal collaboration with our team.

Nice to Have

• Educational background in Hotel Management, IT, or Business.

• Experience writing technical documentation to document issue types and solutions.

What We Offer at RoomPriceGenie 💪

At RoomPriceGenie, we don’t just offer jobs; we offer an adventure! 🚀 Join us in an exciting startup atmosphere where you can grow your career while changing the world for tens of thousands of independent hoteliers. 🌍 Our global and diverse team is fueled by passion and a shared mission. We thrive in a culture that’s all about transparency, respect, and making a real impact together.

Here’s what you can expect when you become part of our Genie family:

• Remote-First Model: Work from (almost!) anywhere. 🌍🧑‍💻 Some roles need you in a specific country or time zone — we'll always flag that in the job ad. And whenever you like, come co-work with us in Mannheim, Berlin, or Sydney. 🏢

• One Team, One Vision, One Goal: We’re in this together! 🤝 Our Genies are laser-focused on our mission, collaborating to make magic happen. ✨ It’s no wonder we score a stellar 9.3 from our team members! 🌟

• Epic Team Gatherings: Every year, we bring our global crew together 🌎 for a week of networking, brainstorming, and fun. 🎉 Plus, enjoy regular hangouts in our offices to keep the camaraderie alive.

• Growth and Development: We’re all about lifelong learning! 📚 Level up your skills with personal and professional development opportunities. You’ll even snag up to three extra days off each year to focus on your growth. 📈

• 5 Years? 5 Weeks! Stick with us, and we’ll reward your loyalty. After five years, you’ll earn an incredible five weeks of bonus vacation time 🏖️ to recharge and explore the world. 🌍

• Birthday Celebrations: It’s your day, so take it off! 🎂 Celebrate your birthday the way you want, guilt-free.

• Flexible Hours: We get it—life happens! ⏰ We offer flexible working hours to help you balance your work and personal life seamlessly.

• Wellbeing Matters: Your mental health is a top priority. 🧘 Every Genie gets access to Headspace, the leading meditation app, to help you cultivate a happier, healthier, and more zen life. 🌿

• BetterHelp Support: We also offer BetterHelp, a professional online therapy and counseling platform, giving you additional support whenever you need it.💛🧠

We kindly ask that recruitment agencies refrain from reaching out regarding this vacancy. Thank you for your understanding.