Technical Support Associate
US$30 – US$40 / hr base salary
Posted 2 Oct 2025
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
| Base salary | US$30 – US$40 / hr |
|---|
Study levelBachelor's
About Wealth.com
Wealth.com is the industry’s leading AI Wealth Management platform, empowering financial advisors to offer modern, comprehensive estate planning solutions to their clients. By combining cutting-edge technology, AI, and unmatched human expertise, we deliver a seamless experience that sets us apart. Beyond having one of the most coveted domain names in FinTech, wealth.com is a dynamic, revenue-generating startup experiencing rapid yet sustainable growth.
A key reason behind our position as the #1 estate planning platform is our team. Our people thrive in a collaborative, supportive culture that fosters innovation and makes wealth.com a place where everyone truly enjoys working. Wealth.com is certified as a Great Place to Work for 2024 and named a 2024 finalist for Fast Company’s Best Workplaces for Innovators!
About the Role
We’re looking for a technically fluent Support Associate to join our growing support team — specifically to help cover East Coast hours where we have a critical gap in support volume. This is not a traditional L1 ticket-handling role. Our AI support bot handles the bulk of routine inquiries, which means your time will be spent on the complex, technical, and nuanced issues that require real troubleshooting depth.
You’ll work closely with Product and Engineering, serve as a technical escalation point for the support team, and help drive improvements to our platform through quality feedback loops. If you’re someone who gets energized by digging into a tricky bug, reading logs, and coordinating with engineers to ship a fix — this role was built for you.
What You’ll Do
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Serve as the technical escalation point for complex client issues — diagnosing, reproducing, and resolving problems that go beyond standard documentation.
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Read and interpret application logs, error traces to identify root causes and communicate findings clearly to Engineering.
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Triage and manage integration-related issues across third-party platforms and coordinating with Product and Engineering through to resolution.
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Partner closely with Engineering and Product teams on bug escalations, feature requests, and platform improvements — acting as the voice of the client internally.