UX Researcher

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the A&CD - UX Researcher- Contract we’re looking for? 

This role is ideal for someone who is curious, analytical, and passionate about uncovering user insights that drive meaningful product outcomes.

• Role & Responsibilities

User Research

• Plan and conduct qualitative and quantitative research activities.
• Facilitate user interviews, contextual inquiries, and field studies.
• Understand workflows, pain points, behaviors, and user needs.
• Support customer and stakeholder engagement activities.

Usability Testing

• Design and execute usability studies.
• Evaluate prototypes and existing products.
• Identify usability challenges and opportunities.
• Provide actionable recommendations to product teams.

Analysis & Insights

• Synthesize research findings into concise reports.
• Develop personas, journey maps, and experience maps.
• Communicate insights through storytelling and presentations.
• Support evidence-based product and design decisions.

Experience Measurement

• Establish user experience metrics.

• Conduct benchmarking and satisfaction studies.

• Measure usability and adoption improvements.

• Contribute to continuous product improvement initiatives.

• Preferred

• Enterprise software research experience.

• Transportation, mobility, manufacturing, or industrial domain exposure.

• Familiarity with analytics and behavioral data.

• Experience working in Agile product environments.

• Eligibility

• Bachelor's or Master's Degree in Psychology, HCI, Human Factors, Design Research, Sociology, Anthropology, or equivalent.

• 2–6 years of UX Research experience.

• Strong qualitative and quantitative research skills.

• Experience conducting usability testing and interviews.

• Strong analytical thinking and storytelling ability.

• Experience communicating research findings to cross-functional teams.

• Prospect

• Explore new avenues of rail mobility by developing proposals on User Experience / Passenger Experience Design on different Alstom platforms. 

• Collaborate with Senior Mentor & Team members to brainstorm and create innovative design solutions to ensure timely and efficient delivery. 

• Involve in Mobility design / CMF Design / trend research and provide insights for future physital solutions in larger ecosystem of Mass Mobility. 

• Engage in creating design presentations, visual content for UI / UX Assignments, design communication materials. 

• Contribute to an engaging, collaborative and a thriving studio culture. 

Note: Contractual Role (06-12 Months) - With greater possibility for long-term extension, based on performance evaluation.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.