Technical Account Specialist
US$43,000 – US$56,500 / yr base salary
Posted 4 Sep 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2+ yrs
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
| Base salary | US$43,000 – US$56,500 / yr |
|---|
Field of studySoftware, Technical
Study levelAssociate degree
Who We Are:
Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care—helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.
The Role:
The Technical Account Specialist will provide serves as the front-line level support to our for customers, physicians and nurses, and their end users. The focus of this role is to remove friction in the prescribing process so clinicians can devote more time to patient care so that they may spend more time with patients and less time writing prescriptions. This position requires strong problem solving-skills, clear communication, and customer-first mindset to deliver timely, effective resolutions.
Success in the role depends on balancing efficiency with empathy, working closely with colleagues in a collaborative environment, and consistently upholding the standard of meeting or exceeding client expectations.
Key Responsibilities:
• Accept incoming phone support calls, support emails, and inbound support cases via our
customer community portal.
• Work with customers to gather information, request pertinent details, and assess issues.
• Leverage various tools, documentation, and knowledge bases to assist customers with finding a resolution or escalating the case to a secondary level of support.
• Utilize available documentation to understand the DoseSpot software applications.
• Own specific client accounts to coordinate issue management and escalation engagement.
What You’ll Bring:
• Associate’s Degree in Software or a Technical related field; or equivalent experience with a
minimum of two (2) years of Software/IT Support experience in a customer-facing role.
• Proficient in the use of Microsoft Office Suite.
• Desire to assist with and improve trouble-shooting documentation.
• Ability to utilize a case management tool to record detailed notes and manage customer
communication (e.g., Salesforce, ServiceNow, ZenDesk).