Learning Services Specialist

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world. 

The opportunity

At EY, we are committed to building a better working world by helping our people develop the skills, experiences and confidence they need to thrive. The Talent Development and Learning team for EY Canada is seeking a Learning Services Specialist (LSS) to support the effective implementation, operation and sustainability of key Assurance learning initiatives. This multifaceted role requires strong project management, analytical thinking, stakeholder engagement and learning operations experience, along with a passion for delivering high-quality learning experiences from planning through execution.

The LSS will be part of the Talent Development and Learning team for EY Canada and will work closely with the Assurance Learning Leader, service line stakeholders, learning team members and external providers to enable consistent, inclusive and impactful learning delivery across Canada.

This is an 18-month contract role and may occasionally require overtime, including early morning or evening commitments to support national programming and stakeholder needs.

This job posting relates to an existing vacancy within our organization.

Key responsibilities

• Project manage Assurance learning initiatives from planning through execution, ensuring milestones, dependencies, risks and stakeholder expectations are proactively managed.
• Support the implementation and sustainability of service line-specific and cross-service line learning initiatives that help EY people build future-focused capabilities.
• Build trusted relationships with geographically dispersed team members, client-serving professionals, support teams and external providers to deliver a consistent learner experience.
• Apply strong judgment, attention to detail and quality standards when assisting with sensitive information, learning data, budgets, invoices and approvals.
• Prepare and distribute clear learner and stakeholder communications, including newsletters, updates, SharePoint content and shared mailbox responses.
• Attend and, where required, present at meetings and town halls to gather business insights, share learning updates and reinforce learning priorities.
• Maintain learning databases, support reporting and analysis, and use insights to identify opportunities to improve processes, learner experience and operational effectiveness.
• Partner with translation and other enablement teams to ensure communications and program materials are ready by required deadlines.
• Manage Bridge submissions and support invoice review, coding accuracy, approvals and payment processes.

Skills and attributes for success

• Strong project management and prioritization skills, with the ability to manage multiple initiatives, stakeholders and deadlines in a fast-paced environment.
• Proven ability to collaborate across teams, service lines and geographies, building relationships based on trust, accountability and shared purpose.
• Effective written and verbal communication skills, with the ability to tailor messages for learners, leaders and business stakeholders.
• Strong vendor and stakeholder management skills, particularly in relation to technical learning and learning operations.
• Comfortable using technology, learning systems and collaboration tools, with curiosity and agility to learn new platforms and ways of working. Experience using large language models and AI enabled tools to improve productivity, communications or learning operations.
• Analytical mindset with experience supporting reporting, measurement and process improvement.
• Strong attention to detail and commitment to quality, confidentiality and professional standards.
• Coaching, consulting and facilitation skills, with the ability to support change and help others adopt new processes or tools.

To qualify for the role, you must have

• Three or more years of experience in a similar learning, project coordination, learning operations or stakeholder-facing role.
• Advanced proficiency in Microsoft Excel and PowerPoint, including pivot tables and VLOOKUP.
• Proficiency with Microsoft Teams, Microsoft 365 and SharePoint.
• Experience working with a learning management system; SuccessFactors experience is an asset.
• Experience using large language models and AI enabled tools to improve productivity, communications or learning operations.
• English proficiency is required due to the national scope of the role. This position is available to candidates in various EY offices across Canada.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Toronto/London/Ottawa/Waterloo: $68,400 to $102,600
• Vancouver/Victoria: $68,400 to $102,600
• Dieppe: $61,600 to $92,400

Inclusiveness at EY 

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world. 

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity 

EY | Building a better working world 

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.