Patient Care Assistant

Company Description

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

Through partnerships with respected, high-performing health systems, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient-centered experience.

About Premier ER & Urgent Care

Premier ER & Urgent Care, an Intuitive Health company, provides both Emergency Room and Urgent Care services in modern, convenient facilities across Central Texas. Our hybrid model ensures patients receive the right level of care—whether for serious emergencies or everyday needs—with a focus on quality, compassion, and efficiency.

Job Description

Under the supervision of on duty, licensed personnel (i.e., Registered Nurse, Licensed Vocational Nurse, or Providers), the Patient Care Assistant may perform a variety of functions in support and care of patients requiring urgent or emergency care.

Essential Job Functions:

General

• Welcomes and greets all patients in person and/or over the phone. Answers the phone while maintaining a polite, consistent manner practicing proper telephone etiquette.
• Protects patient confidentiality and ensures that Protected Health Information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended. This includes not sharing passwords or personal information with coworkers.
• Assists in keeping Premier ER clean and organized. Cleans and disinfects equipment, instruments, and supplies as needed.
• Attends staff meetings as scheduled.
• Maintains own knowledge/skills and attends appropriate training for role responsibilities.
• Assumes responsibility for coordination of educational activities, as appropriate.
• Assists in facility and system Quality-Assurance activities.