Energy Specialist

• Deliver end-to-end customer service, supporting our residential customers via phone and email 
• Rotating roster - 8am-11pm Mon-Sun, shift allowance and penalties, Start date - 16th Nov 
• Melbourne based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the role:

Working in Internet, you’ll be at the heart of everything we do - working with customers. Reporting to a Customer Operations Leader, you’ll be delivering end-to-end customer service, supporting our residential customers via phone and email across our Internet portfolio.

Gone are the days of customers getting stuck in a never-ending loop of being transferred between departments - you’ll be fully trained in every aspect of the customer experience and able to help with any problem.

**This role works on a rotating roster between 8am–11pm Monday–Sunday. - overtime rates apply
Initial 10-week training commencing 16th November, (hours of 8am-7pm), held in our CBD office.
You must be available to work across these hours.
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**Why this role matters:

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• You’ll be the main point of contact for our customers, helping keep them impressed and excited about Origin Energy being their Internet provider.

• You’ll support customers who may be vulnerable - recognising when additional help is needed, listening with empathy, and providing clear, compassionate guidance to ensure they feel safe, heard and supported.

• You’ll work across the full range of customer service needs including service activation, retention, sales, tech support, billing & payments, complaints, and customer education regarding Origin products.

• You’ll play a pivotal role in helping Internet achieve its growth targets.

• You’ll contribute to Origin’s aspiration of becoming Australia’s most loved Energy/Telco retailer.

   

What will you bring?

• Excellent written and verbal communication skills with a demonstrated ability to talk to customers across multiple platforms including email, social and other platforms.
• Ability to interpret information and data to understand customer queries and solve problems.
• Quick learner with the ability to adapt to new tools and technologies.
• A strong work ethic - Internet Operations is very fast-paced and can be challenging. We’re looking for people who can deal with challenging situations and who take ownership of their future by working hard to achieve their goals.
• While not essential, Telco experience is highly desirable

**What to Expect From Our Recruitment Process

**We know applying for a new role can feel like a bit of a black box, so here's a quick look at what happens next: 

1. Application Review - We'll review your application against the role's key requirements and be in touch either way, so you're never left wondering
2. Video Screen - If you're shortlisted, we'll send a short set of questions for you to record in your own time - a chance for us to get to know you before we meet in person
3. Interview - A relaxed, conversational chat with the hiring team about real examples from your experience, and your chance to ask us anything about the role and team
4. Offer & Onboarding - If successful, we'll move quickly to get your offer sorted. This intake is set to start on Monday 16th November

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. 
 

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you. 

Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.