AnsibleHealth is seeking a skilled and motivated Onboarding Specialist / Medical VA to join our innovative team. As a key member of our patient-centric approach to healthcare delivery, you will play a dual role in guiding new patients through their onboarding journey while managing essential clinical administrative duties. This position combines exceptional customer service with medical documentation expertise, ensuring both smooth patient transitions and efficient clinical operations.

What is AnsibleHealth?

AnsibleHealth unites physicians, nurses, respiratory therapists, and tech experts from Columbia, Johns Hopkins, Google, Amazon, and other top institutions to revolutionize care for chronic disease patients. We combine elite clinical expertise with cutting-edge technology to deliver personalized, efficient care at scale. Our team's groundbreaking research, published in leading journals like Nature and PLOS, demonstrates our commitment to innovation. Backed by Bessemer, First Round Capital, AlleyCorp, Breyer Capital, and Inflect Capital, we're a Series A startup partnering with leading healthcare systems nationwide. Our mission is to genuinely improve patient outcomes, not just optimize metrics. If you're passionate about transforming healthcare through technology, join our diverse team in making a real impact.

The Job at a Glance

We are looking for a top-tier Onboarding Specialist / Medical VA to become an integral part of our expanding team. This role is vital in delivering the best care possible to our patients, handling patient communications, and providing essential support to our clinical staff in their mission to offer exceptional care. The ideal candidate will demonstrate exemplary professionalism, excellent English language communication skills, and outstanding organizational abilities with meticulous attention to detail. This position offers an exciting opportunity to contribute significantly to our patient-centric approach in healthcare delivery.

Responsibilities

1. Customize initial discussions based on patient needs, ensuring they understand how the program can address their specific health conditions, providing personalized benefits rather than general services.

2. Manage inquiries through multiple communication channels (phone, email, etc.), including voicemail inbox management and message routing, providing prompt and accurate responses.

3. Process and manage referrals, working towards efficient conversion within a 7-10 day timeframe while managing multiple referral loop processes for a large patient panel.

4. Perform comprehensive data entry including clinical survey scores/results, diagnostic tests, remote physiologic monitoring (RPM), and remote therapeutic monitoring (RTM) data streams.

5. Schedule and coordinate patient appointments while maintaining communication with patients regarding their care schedule.