Project Lead

The Senior Project lead position is the key person who answers the questions about what problem are we solving, what should we build and provide the requirements to the design and delivery teams. The role also supports on-ground execution effort with the business and delivery teams in case of queries, challenges and help de-bottleneck/escalate to the right stakeholders. The role would be expected to manage 1-2 project leads, and/or directly manage digital transformation work-stream with 3-4 initiatives concurrently. The role is expected to function largely independently, with limited support from the Senior Practice lead. The role requires strong problem solving, communication, process/journey design, converting high level design to tangible requirements and project management elements to deliver high impact initiatives for sizeable impact on key business metrics e.g., sales, profitability, customer experience, cost efficiency. This is a techno-functional role and is critical for realization of the bank’s digital transformation agenda. For the work-streams managed directly/by the project leads aligned to them, the individual owns the on-ground activities, from solution development to implementation and benefit realization.

There are 3 types of program work-streams that this role supports within the Group’s digital transformation agenda:

1. Business led: The business leaders have a desired vision / opportunity / change that they are already pursuing but are looking for specific inputs from a customer journey or process design perspective. The role is quite focused in such initiatives. Typically, this requires:

• Conducting a diagnostic to define as-is state
• Designing and creating buy-in on the ideal end state, including supporting as required with market and customer research
• Crystalizing ideal end state into a set of requirements from a process / policy / design / technology / people point of view
• Supporting as required to obtain sign off from Business and Control stakeholders (Risk, Security, Compliance, Legal etc.)

2. Business initiated: The business leaders have a desired vision / opportunity / change that they want to pursue but it is at a concept level. For such initiatives, the role is critical to bridge the gap between idea and reality. There is greater buy-in from stakeholders and often availability of budget / capacity to execute the projects, but the role needs to design the functional solution and manage the delivery.  Typically, this requires:

• Defining the problem statement and creating alignment across key stakeholders (across teams)
• Conducting a diagnostic to define as-is state
• Designing and creating buy-in on the ideal end state, including supporting as required with market and customer research