IT Support Coordinator
US$50,000 – US$65,000 / yr base salary
Posted 23 Jul 2026
Advertised as “Korean Bilingual IT Support Coordinator”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 0–1 yrs
- Management level
- Individual contributor
- Employment
- On-Site
- Contract
- Full-time
| Base salary | US$50,000 – US$65,000 / yr |
|---|
Field of studyComputer Science, Information Technology (or related)
Study levelBachelor's
[Position]
Korean IT Support Coordinator
Location : Fort Lee, NJ (Onsite)
Annual salary : 50K-65K as base + Benefits
[About Our Client]
As a leading steel coil distributor in the U.S. for over thirty years, we provide a broad range of high-quality steel and aluminum products. Our efficient and reliable supply chain network spans North America and the globe, allowing us to consistently deliver exceptional products, dedicated customer service, and comprehensive administrative support.
[Job Summary]
We are seeking an IT Support Coordinator to assist in maintaining and troubleshooting the company's technical systems, supporting the smooth functioning of IT-related hardware, software, and network systems. The ideal candidate will support day-to-day operations across ERP systems, Google Workspace platforms, internal servers, automated reporting tools, and other company-critical technologies, while actively leveraging AI-assisted tools to improve operational efficiency.
[Job Description]
Provide first-line IT support for hardware, software, and network issues (laptops, desktops, printers, peripherals); resolve tickets within SLA guidelines.
Maintain and update troubleshooting documentation for common issues.
Perform routine system maintenance, security updates, and assist with backup/recovery procedures.
Administer and troubleshoot the Google Workspace ecosystem (Gmail, Drive, Sheets, Groups, etc.).
Develop and maintain automated Google Sheets tools using Apps Script; ensure data integrity and optimize complex formulas, queries, and scripts.
Support business intelligence dashboards (Google Data Studio) and generate periodic & ad-hocreports.
Maintain the company website domain, hosting server, and routine updates.
Track and manage the inventory of IT equipment, including upgrades and replacements.
Leverage AI assistants (e.g., Claude, ChatGPT, Gemini) and AI coding-assistant CLIs (e.g., ClaudeCode, Codex, Gemini CLI) to accelerate troubleshooting, documentation, scripting, and Apps Script development.
Collaborate with the Innovation & Technology Optimization team to streamline support workflows and identify opportunities for AI-driven automation.
Requirements
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
0-1+ year of experience in IT support or a similar role.
Working knowledge of Google Workspace administration and basic networking concepts
(LAN/WAN, VPN, firewalls).
Proficiency in troubleshooting hardware and software issues across Windows and macOS.