Journey Concierge

At Belmond, we believe travel has the power to create lasting connections to people, places and cultures. Our vision for Journeys in Africa is to craft deeply personal experiences that reveal the richness, character and spirit of Southern Africa, delivered with the warmth, care and attention that define Belmond. We are looking for someone who is inspired by that ambition and wants to play a meaningful role in bringing it to life.

The Senior Journey Concierge helps shape some of the most memorable journeys our guests will ever take. This role is about taking the time to understand what matters to each guest and thoughtfully curating experiences that feel effortless, personal and true to the destination.

Working closely with our team, you will bring together every element of a journey with care and attention to detail. You will build trusted relationships, share your knowledge of the region, and help ensure that every itinerary reflects the character, authenticity and sense of discovery that guests expect from Belmond.

As a senior member of the team, you will also provide guidance and support to colleagues, helping to foster a collaborative, curious and guest-focused culture. Reporting to the Reservations Manager, you will contribute to the continued growth and evolution of Belmond Journeys in Africa while remaining closely connected to what matters most: creating exceptional travel experiences for our guests.

Primary Responsibilities Include:

• Curate tailored journeys across Southern Africa that are thoughtful, seamless and personal to each guest.
• Build and maintain deep knowledge of our destinations, properties, experiences and partners.
• Work closely with internal teams and trusted partners to deliver the experience promised to every guest.
• Collaborate closely with preferred partners to ensure they reflect the standards and experience expected from Belmond.
• Identify opportunities to enhance journeys while supporting commercial objectives
• Ensure guest preferences, requirements and operational information are communicated accurately and on time.
• Take ownership of issues as they arise and work collaboratively to achieve effective resolutions.
• Provide day-to-day guidance and support, helping the team prioritise effectively and deliver consistently high standards.
• Manage quotations, reservations and travel arrangements accurately and efficiently.
• Support conversion of enquiries through timely follow-up and strong relationship management.
• Maintain an understanding of rates, availability and commercial considerations to support sound decision-making.

Requirements

What You Bring:

• Significant experience in luxury travel, destination management, hospitality, safari operations or a related guest-focused environment.
• Proven experience designing and managing complex, tailor-made itineraries for discerning travellers.
• Strong knowledge of Southern Africa's destinations, lodges, experiences, logistics and travel networks.
• A genuine passion for travel and creating meaningful experiences.
• Exceptional communication and interpersonal skills.
• Strong administrative and reservation management capabilities

Benefits

What We Offer:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive basic salary
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs  

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.