Application Support Engineer
Posted 24 Jul 2026
Advertised as “Application Support Engineer L2 & L3”
BranchFactor Summary
The original posting with the fluff stripped out
- Level
- L2 & L3
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
- Contract
- Full-time
Compensation
No salary listed for this role.
Role speciality
Application Support
Preferred qualifications
CertificationsITIL 4 Foundation
Requirements
Key Responsibilities
• Monitor application availability and operational health and respond to incidents and service requests.
• Investigate application errors, logs, integrations and configuration issues and coordinate resolution across teams.
• Provide L2/L3 support and manage escalations to vendors or development teams where required.
• Support approved releases, configuration changes, deployment validation, UAT coordination and production checks.
• Maintain application runbooks, known-error records, support procedures and service catalogue information.