BranchFactor Summary

The original posting with the fluff stripped out

Compensation

Base salary	US$200,000 / yr

Role speciality

Asset ResolutionClosing OperationsLending OperationsLoan AdministrationServicingValuations

Preferred qualifications

Field of studyBusiness Administration, Finance, Operations Management (or related)

Study levelBachelor's

Original posting

World Business Lenders (WBL) is a privately held portfolio lender specializing in real estate-secured business loans for underserved businesses. WBL operates with a fully remote, multinational workforce and an experienced executive leadership team.
Typically, the work schedule is from 9:00 AM to 6:00 PM Eastern Time, Monday through Friday, though additional hours may be required based on business needs.

The Chief Operating Officer is responsible for providing operational leadership and coordination across the Company’s Lending Operations, including Intake, Processing, Valuation, Underwriting, Title, and Closing, as well as Asset Resolution and Loan Administration (Servicing).
This role will work closely with the senior leadership responsible for each function to ensure these areas operate as an integrated, end-to-end lending and asset lifecycle.
The Chief Operating Officer will focus on improving coordination within and between departments, establishing consistent processes and performance standards, identifying operational bottlenecks, monitoring key performance indicators, and ensuring that issues are addressed before they negatively impact lending, servicing, or asset resolution.
The Chief Operating Officer will focus on process integration, performance standards, operational efficiency, cross-functional coordination, and resolution of issues across the broader lending and asset lifecycle.
The position will report directly to the Chief Executive Officer and will serve as a key operational partner to executive leadership. The role will provide visibility into operational performance, risks, capacity, and opportunities for improvement across the functions within its scope.

What Success Looks Like

Improve coordination and accountability across Lending Operations, Asset Resolution, and Loan Administration.
Reduce operational bottlenecks and unnecessary handoffs.
Improve turnaround times and overall process efficiency.
Establish clear and measurable operational KPIs and improve visibility into performance for executive leadership.
Identify and resolve recurring operational issues.
Build scalable processes capable of supporting the company's continued growth.
Create a unified and efficient end-to-end operating model across the lending, servicing, and asset-resolution lifecycle.

What You'll Be Doing (Core Responsibilities)