Robot Service Operations Specialist

Agile Robots is a global leader in industrial and humanoid robotics and physical AI, integrating advanced machine learning and robotic vision to redefine the future of work. Headquartered in Munich with a global workforce of 3,000+, we are expanding our North American team. We create fast time-to-market solutions for the automotive, consumer electronics, healthcare, and service industries, and our products are known for their precision, reliability, and ease of integration.

Role Overview

As we scale our North American operations, we are looking for an Operations Specialist and Coordinator to own and continuously improve the operational, logistics, inventory, ERP, and vendor-management backbone of our service center. This is a high-ownership role centered on planning, analysis, and decision-making. You will help to define how the service center runs, select and manage the vendors and carriers we depend on, own our inventory and demand strategy, and serve as the North American operations point of contact with our Munich headquarters and worldwide sites. You will exercise independent judgment daily on matters that directly affect service levels, cost, and compliance, partnering closely with our Robot Service and Support Engineers to keep parts, systems, and payments flowing. You are joining a small and growing team with a start-up mentality, where everyone roll’s up their sleeves and takes on any task required to keep operations running smoothly. Therefore, this role directly encompasses all warehouse operations, including hands-on management and processing of incoming and outgoing deliveries.

Requirements

Key Responsibilities

• Process and systems ownership. Own and continuously improve the service center’s logistics, inventory, ERP, and finance-support workflows; design, document, and maintain the standard operating procedures for North American operations.
• Vendor and carrier management. Select, evaluate, and negotiate terms with carriers, freight forwarders, customs brokers, calibration vendors, and parts suppliers; make sourcing and vendor decisions and manage those relationships end to end.
• Demand and inventory planning. In partnership with Operations, manage demand forecasting and inventory strategy; set reorder points and safety-stock levels; and make stocking, allocation, and disposition decisions that balance cost against service commitments.
• Customs and trade compliance. Serve as the service center’s decision-maker on import and export compliance, interpreting requirements and resolving complex shipment and documentation issues using independent judgment.
• Spend analysis and cost control. Capture & analyze operational spend and expense data, identifying cost-reduction opportunities and making budget and process recommendations to leadership.