Customer Onboarding Specialist

Who Are We?

Decentralized Masters is at the forefront of DeFi education globally. In just two years, we have grown from a pioneering pair of co-founders to over 160 dedicated professionals. Today, we are recognized as one of the fastest-growing enterprises in the sector, with industry insiders predicting our evolution into a unicorn company by 2030. Operating on a bootstrapped model, we are on track to achieve an impressive $50 million in revenue this year alone.

Our Impact

While our growth has been remarkable, we take even greater pride in the success of our clients. To date, we have empowered over 4,500 investors to break into the DeFi world. At Decentralized Masters, we don’t just offer education; we cultivate a powerhouse of knowledge combined with an engaging community, innovative technology, and a team of leading DeFi and blockchain experts. Our commitment is to deliver unparalleled resources designed for long-term success in the world of DeFi and Web3, ensuring our members not only safeguard but also enhance their financial future.

Our Vision

Our goal is to create the largest and most influential DeFi ecosystem the world has ever seen, starting with becoming the gold standard in DeFi education. This vision is ambitious, transformative, and poised to change the landscape of digital finance.

Are You Ready?

This is more than just a job; it’s an opportunity to shape the future of Web3 technology and education. Are you ready to be part of our vision to redefine what’s possible in DeFi and beyond? Apply below, and let’s explore this journey together.

Check us out here:Decentralized Masters

What will you be doing?

As an Onboarding Specialist in the Fulfillment Department, you will play a vital role in ensuring our customers seamlessly transition into the world of DeFi. You will be the first line of support for client queries, providing Zoom onboarding support, and ensuring clear and continuous communication with clients. Your responsibilities will also include the escalation of client queries to the relevant team members and general administrative duties.

Responsibilities:

Client Onboarding:

• Act as the primary point of contact for client queries during the onboarding process.
• Provide Zoom onboarding support to ensure a smooth transition for clients into the Decentralized Masters platform.

Communication and Escalation:

• Maintain clear and continuous communication with clients to address their queries and concerns.
• Escalate client queries to the relevant team members for resolution.

Administrative Support:

• Handle general administrative duties related to the onboarding process.
• Assist in maintaining accurate records and documentation.

**
PLEASE SUBMIT RESUME IN ENGLISH**

Requirements

What will you bring?

1. Native English speaker (or at least professional level)
2. Proven experience in a Customer Onboarding or Customer Success role
3. Familiarity with  Defi or Crypto an added advantage
4. Experience with word-processing software and spreadsheets (e.g. Google Suite)
5. Knowledge of online calendars and scheduling (e.g. Google Calendar)
6. Excellent phone, email and instant messaging communication skills
7. Excellent time management skills
8. Solid organizational skills

Benefits

What do we offer?

• Competitive salary package
• Full time
• Unlimited PTO
• Team off-sites
• Young & dynamic culture with team members across 15+ countries
• Fully Remote with a very supportive team. You have the ability to work from anywhere in the world!