Desktop Support Technician

The Desktop Support Technician plays a vital role in enabling employees to do their best work by ensuring they have reliable technology, responsive support, and a seamless IT experience. We currently have 3 openings, one in London, one Madrid, one Lausanne and one in Warsaw. As the primary IT point of contact for a local office of approximately employees 80 (London), 80 (Madrid), 200 (Lausanne) or 30 (Warsaw). this role combines hands-on technical expertise with exceptional customer service.

You will be responsible for troubleshooting hardware and software issues, maintaining and deploying IT equipment, and proactively resolving technical challenges that impact day-to-day operations. Beyond providing support, you'll contribute directly to employee productivity, workplace efficiency, and the overall success of the organization by creating a smooth and dependable technology environment.

This is an excellent opportunity for a service-oriented IT professional who enjoys building strong relationships with end users, taking ownership of local IT operations, and making a visible impact across the business

Nature of Impact

• High level of customer satisfaction as measured by feedback surveys.  

• Reduced downtime due to efficient troubleshooting and problem resolution.  

• Accurate and up-to-date inventory management.  

• Successful deployment and maintenance of IT equipment.  

• Effective training sessions leading to fewer support requests.  

• Meeting or exceeding SLAs for response and resolution times.  

Key Responsibilities

• Troubleshoot and resolve hardware and software issues autonomously (Level 2 Desktop Support Technician). 

• Provide a high standard of IT Services Support onsite and remotely. 

• Configure and deploy desktops, laptops, and mobile devices.  

• Provide input on IT strategies and OKRs related to support efficiency.  

• Utilize and contribute to IT support documentation and SOP’s.  

• Assist with network connectivity issues.  

• Maintain an accurate inventory of all IT equipment and software licenses.  

• Administer and grant Access Permissions to users. 

• Onboard new starters and deliver IT Inductions. 

• Provide end-user training and support for IT systems and applications.