Service Desk
Posted 21 Sep 2026
Advertised as “Associate-Service Desk-PTP”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 0–2 yrs
- Management level
- Individual contributor
- Contract
- Part-time
Compensation
No salary listed for this role.
Role speciality
Accounts PayablePayments ProcessingTimes and Expenses
Location: Airoli, Navi Mumbai
Shift timing: 3:30am to 12:30pm
About the Role:
Scope:
- Receiving queries from vendors and employees and accordingly resolving it themselves or
routing it to the right person in the AP team for resolution. Queries may be related to all the three
areas (AP, Payments Processing, Times & Expenses)
- Ensure that overall delivery of services to Opcos meets or exceeds agreed KPIs and SLAs
defined between Operating Companies and BSC and is within a strong internal control
framework.
- Collaborate with the Service Management team to understand and effectively implement SLA.