Business Systems Analyst

The Senior Business Systems Analyst supports, configures, and improves business processes in SAP S/4HANA, with a primary focus on end-to-end Order-to-Cash (OTC), including customer order management, pricing, fulfillment, billing, and returns. The role partners with business stakeholders to translate requirements into system solutions, resolve operational issues, and improve process efficiency across Finance, Supply Chain, Customer Service, Sales Operations, and Warehouse Operations.

The ideal candidate combines hands-on SAP S/4HANA configuration and troubleshooting skills with strong business analysis, cross-functional collaboration, and ownership of complex system enhancements and production support.

**Essential Duties and Responsibilities
**

• Own functional support and continuous improvement of the end-to-end OTC process in SAP S/4HANA, from customer sales order creation and pricing through availability checks, delivery, billing, returns, and integration with accounts receivable.
• Configure and maintain customer and sales master data, sales document types, item categories, schedule lines, pricing conditions, output, and copy control to support accurate order processing and billing.
• Analyze and resolve OTC issues affecting pricing, order entry, credit checks, backorder processing, fulfillment, invoicing, and customer service; identify root causes and implement sustainable fixes.
• Own functional requirements for sales and inventory interfaces, including data mapping, transaction flows, error handling, reconciliation, and monitoring.
• Serve as the IT liaison with business partners for the integration of medical software that supports clinical workflows and related product needs. Define requirements for sharing sales and inventory information with SAP S/4HANA so teams can coordinate orders, fulfillment, and inventory visibility.
• Partner with developers, medical software stakeholders, and business teams to design, test, and support the exchange of relevant customer, product, sales order, fulfillment, and inventory data within the approved integration scope.
• Work with Supply Chain and Warehouse Operations on SAP Inventory Management and EWM integration, including deliveries, goods movements, inventory adjustments, and stock transfers. Support MyMediSet activities for surgical case booking, set administration and tracking, field inventory visibility and reconciliation, sales order coordination, and returns; investigate inventory and fulfillment discrepancies across systems.
• Collaborate with Customer Service, Sales Operations, Supply Chain, Warehouse Operations, and Finance to maintain end-to-end order-to-cash and fulfillment processes.
• Coordinate with Finance analysts to ensure invoices, credit and debit memos, revenue postings, and inventory accounting transactions flow accurately through the OTC process; resolve related posting and reconciliation issues.