Site Reliability Engineer

The Senior Site Reliability Engineer (SRE) will be responsible for ensuring the availability, performance, scalability, and operational efficiency of the Informatix cloud platform. This role is focused on reducing manual operations work (toil), automating system reliability, and ensuring production-grade observability. The ideal candidate is a systems-focused engineer who is passionate about uptime, incident response, and continuous improvement through engineering solutions.

Essential Duties and Responsibilities

• Serve as a primary contributor to the on-call rotation to maintain 24/7 uptime for production systems.
• Proactively monitor and continuously improve SLAs, SLOs, and SLIs across critical services.
• Develop and maintain robust observability tooling including logging, metrics, and tracing (e.g., Azure Monitor, OpenTelemetry, Prometheus).
• Proactively conduct postmortems and root cause analysis; implement fixes to prevent repeat incidents.
• Identify and eliminate manual operational toil through scripting and automation.
• Design and maintain automated incident detection and response systems.
• Establish and maintain runbooks, playbooks, and escalation protocols for system support.
• Contribute to chaos testing and failure injection to proactively uncover weaknesses.
• Promote a culture of operational excellence through data-driven reliability practices.

Requirements

• 5+ years of experience in Site Reliability Engineering, systems engineering, or DevOps roles.
• Expertise in monitoring and observability platforms (e.g., Grafana, Prometheus, ELK, Azure Monitor).
• Solid background in incident response, root cause analysis, and on-call rotations.
• Deep knowledge of Microsoft Azure, including containerized services (AKS), networking, storage, and proficiency service mesh management tools (Istio)
• Strong automation and scripting experience (e.g., Python, Bash, PowerShell).
• Familiarity with IaC tools such as Terraform, Bicep, or ARM templates.
• Experience implementing SLIs/SLOs, operational dashboards, and error budgets.
• Comfortable designing for resiliency, failover, and graceful degradation.
• Knowledge of compliance frameworks (e.g., SOC 2, HITRUST, IEC 62304) is a plus.
• Strong written and verbal communication with a focus on transparency and learning.

Education and/or Experience:

• BS/MS in Computer Science, Engineering, or related technical field preferred.