Fraud Analyst

About the role

Capitex is hiring Junior Fraud Analysts on a remote, short-term contract to support the Digital Fraud Operations team of a leading bank in the Middle East.

You will join a shift-based team covering evening and overnight hours, monitoring and responding to suspicious activity across the bank's digital channels. Working alongside the bank's in-house fraud analysts, you will be the first line of defence protecting customers from fraud out of hours.

• Contract: approx. 2 months, with potential for extension
• Location: remote
• Shifts: evening and night rota
• Equipment: laptop provided

Key responsibilities

• Monitor and triage real-time fraud alerts across card, online banking, mobile banking and payment channels.
• Review flagged transactions and account activity to identify genuine fraud and close false positives.
• Contact customers to verify suspicious transactions, following the bank's authentication procedures.
• Take immediate protective action where required, such as blocking cards, holding payments or restricting account access.
• Escalate complex, high-value or confirmed fraud cases to L2 analysts and investigators in line with escalation protocols.
• Record clear, accurate case notes and decisions on the case management system.
• Spot emerging fraud patterns and typologies and flag them to the wider team.
• Provide structured shift handovers so open cases are picked up without delay.
• Meet alert handling SLAs and quality standards while following the bank's policies and procedures.

Essential requirements

• 1 to 3 years' experience in a fraud operations, fraud monitoring or transaction monitoring role within banking, payments or fintech.
• Hands-on experience triaging fraud alerts and making clear genuine or fraud decisions.
• Solid understanding of common fraud types, including card fraud, account takeover, authorised push payment (APP) and social engineering scams.
• Experience using a fraud detection or case management system.
• Comfortable speaking with customers by phone to verify activity, calmly and professionally.
• Strong attention to detail and accurate, concise case note writing.
• Sound judgement under pressure and confidence acting quickly within set procedures.
• Fluent written and spoken English.
• Available to work evening and overnight shifts on a rota basis.
• Reliable home working setup with a stable internet connection and a quiet, private workspace.