Project Manager

We are seeking an experienced Senior Project Manager to lead our Point of Sale (POS) and in-store communications delivery for major retail clients. You will take full ownership of POS creative briefs from conception through in-store execution, managing complex timelines, stakeholder relationships, and cross-functional teams. With a strong background in POS creative production, print management, and campaign delivery, you will ensure all deliverables exceed client expectations and meet agreed SLAs. The ideal candidate brings 5+ years of POS and in-store communications experience, a proactive problem-solving approach, and an unwavering commitment to quality.

Key Responsibilities:

Client Management

• Serve as primary point of contact for assigned briefs, managing client relationships from initial briefing through final in-store delivery
• Establish clear CPAs (Critical Path Agreements) and communicate project timelines, milestones, and dependencies with stakeholders
• Lead regular progress meetings with clients, artworkers and production partners; escalate risks and challenges proactively

Project Management

• Interrogate briefs thoroughly with clients and production partners to ensure all requirements, specifications, and regulatory considerations are clarified before production commences
• Manage the complete POS production lifecycle: design handoff, print specification, approval cycles, print production, and in-store delivery coordination
• Coordinate with printers and suppliers, managing print quotes, timelines, and quality standards in line with agency best practices
• Log all briefs and deliverables into required tracking systems (Monday, Storyteq, Media Centre) accurately and timely to ensure robust audit trails and reporting
• Document and track all client approvals using agreed processes, capturing sign-off records systematically
• Monitor project health continuously, flagging delays, resource constraints, and quality concerns to the Senior Delivery Manager and relevant stakeholders

Internal ITG/Team Management

• Lead and mentor Project Managers reporting into this role; provide regular feedback, career development opportunities, and clear performance expectations
• Maintain close visibility with creative studios, production teams, and design partners through regular sync meetings
• Manage direct reports' leave, sick cover, and workload balancing to maintain consistent service delivery
• Support process improvement initiatives and drive adoption of improved ways of working across the PM function

Tracking & Reporting & Financial Management

• Maintain accurate work-in-progress (WIP) tracking and data capture to support reporting, forecasting, and performance analysis