Staff Representative

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Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job Overview and Responsibilities

Responsible for the accomplishment of audits and / or investigations on behalf of United in direct support of the Code of Federal Regulations Title 14, Part 121.373 (Continuing Analysis and Surveillance System), and the applicable United and supporting regulatory requirements. Performs on-site and external compliance audits, approvals, and/or surveillance activities associated with the methods, practices, and procedures utilized within Technical Operations and external support agencies. Perform risk assessments, generate audit reports, monitor corrective actions, and follow-up as necessary to ensure program compliance and that acceptable quality levels are maintained. Support United continuous improvement initiatives by conducting assessments for operational compliance and performance to applicable regulations, company policies and procedures primarily encompassing engineering, inspection, maintenance, aircraft records, part procurement and manufacturing, fueling, and other technical programs.  Participates in other duties as assigned by the Sr. Manager or Director of Quality Assurance.         

• Responsible for the Surveillance Requirements of the Continuing Analysis and Surveillance System per applicable UA and regulatory requirements    
• Conduct investigations through interviews, data analysis, evidence collection and factual documentation    
• Document and report findings, and ensure corrective actions are initiated.    
• Integrate SMS principles into surveillance activities including identification of hazards of high safety and regulatory compliance risks    
• Validate root causes, corrective and preventive actions    
• Collaborate with relevant organizations to finalize audit conclusions, secure commitments and create final investigation report    
• Provide regulatory guidance and support CASS Review Board (CRB) on technical matters    
• Actively participate in industry or regulatory meetings as the designated company representative, and maintains liaison with the FAA or other regulatory agencies in routine matters