Front Office Manager

"Ella” means ‘come’ in Greek.  A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean’s most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living. 

In order to support our rapid growth we are seeking to hire an experienced and visionary Front Office Manager.

Position Summary

Our new Front Office Manager will be the ambassador of our FO Service Excellence Culture at our fully renovated Resort in Corfu, Ella Elyra, opening its doors in 2027. She/he will be responsible for supervising and developing the FO Team, and providing high quality services and memorable experiences to our guests.

The Front Office Manager is responsible for the efficient operation of the reception area, ensuring a welcoming and professional experience for guests, visitors, or clients. This role includes staff management, guest relations, administrative tasks, and maintaining a well-organized front office. She/he ensures a stable and profitable work environment, whilst training and assisting the team with the implementation of Group’s policies, rules and guidelines.

This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!

Main Responsibilities & Accountabilities

Leadership Development

• Leads the FO team, develop and implement departmental objectives in line with the hotel business objectives
• Select, train, and develop the FO team
• Manages and evaluates the performance of direct reports to ensure the efficient running of the department
• Designs and implements the on-the-job training plan for all staff members, ensuring compliance and effectiveness of training activities in liaison with Human Resources Manager
• Maintains harmonious relationships and good communication within the entire team and all guests
• Maintains a clean and pleasant appearance for the FO Team (including adherence to the Ella Grooming Standards that are of paramount important in our brand), and giving the impression of reputable and organized service providers
• Oversees the daily activities of the front office staff, including front desk agents, bellboys, and concierge personnel (if applicable)