Executive Housekeeper

"Ella” means ‘come’ in Greek. A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean’s most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living. 

In order to support our rapid growth we are seeking to hire an experienced and visionary Executive Housekeeper.

Position Summary

This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!

The role holder is responsible for maintaining the cleanliness, orderliness, and overall appearance of the facility. S/he manages and coordinates the housekeeping staff, ensures efficient operations, and upholds high standards of cleanliness and hygiene.

Main Responsibilities & Accountabilities

Leadership Development

• Recruits, hires, trains, and supervises housekeeping staff, including room attendants, housekeeping supervisors, public area attendants and laundry personnel.
• Providing guidance and assistance to the HSKP team where and when necessary
• Ensuring that all staff is well-trained in SOPs, as well as in handling all tools & equipment used in the HSKP department
• Maintaining good relationships and fostering a positive work environment
• Seeking opportunities to develop service quality and recommending improvements in this area

Department Operation

• Ensuring that the highest level of services and comfort is always provided to guests, meeting and exceeding their expectations
• Checking the daily Room Occupancy Forecast, Room Report on room and guest occupancies
• Planning daily routine and work schedule in an efficient way
• Monitoring expected arrival and departure times, plan and organize cleaning tasks accordingly
• Ensuring good hygiene and high level of services to all guests from pre-check in to check-out
• Develops and implements cleaning protocols, schedules, and procedures
• Ensures that rooms, common areas, and facilities are clean, well-maintained, and organized
• Schedules and assigns tasks to ensure proper coverage and workload distribution
• Ensuring that records of “Lost & Found”, as well as of claims for found items are kept and filed accordingly.
• Ensures that guest amenities are well-stocked, and special requests are fulfilled promptly
• Executing a detailed check to ensure that all are in order according to our Hotel standards
• Taking appropriate action to resolve guest complaints

Inventory and Budget Management

• Manages inventory of cleaning supplies and equipment, ensuring that all guest room accessories, linen, towels, amenities and supplies are available and sufficient in stock
• Monitors expenses and adhere to the housekeeping budget
• Makes cost-effective decisions regarding the use of cleaning products

Quality Assurance

• Implements and enforce high housekeeping standards to maintain a clean and comfortable environment for guests.
• Adheres to the hotel’s security and emergency policies and procedures and ensures that all security & safety measures are met
• Regularly inspects guest rooms, public areas, and back-of-house areas to ensure cleanliness and maintenance standards are met
• Making a report to the Maintenance department for regular maintenance and/or when the equipment fails to work
• Ensuring HSKP systems, manuals, etc. are updated regularly

Sustainability

• Implements sustainable and eco-friendly cleaning practices when possible
• Promotes waste reduction and environmentally responsible housekeeping

Requirements

• A bachelor's degree in Hospitality Management, Hotel Management, or a related field is often preferred
• Substantial prior experience in housekeeping or cleaning management is essential, typically at least 3-5 years. This may include roles such as Housekeeping Supervisor, Assistant Housekeeping Manager, or similar positions
• Extensive background in the hospitality industry, in 5* hotels
• The ability to lead and manage a team of housekeeping staff, set expectations, and provide guidance and supervision
• Having the ability to communicate effectively across a multi-national and multi-cultural environment
• Effective organization is necessary for developing cleaning protocols, schedules, and procedures, as well as managing inventory and budgets
• The ability to maintain high cleanliness and hygiene standards, ensuring that all areas of the facility are clean and well-maintained
• Clear communication is essential for instructing and supervising housekeeping staff, as well as interacting with other departments and guests
• Knowledge of local laws and regulations
• Knowledge and commitment to implementing sustainable and eco-friendly cleaning practices, promoting waste reduction, and environmentally responsible housekeeping
• Familiarity with cleaning equipment, products, and housekeeping management systems
• Experience with Microsoft Office (Word and Excel mandatory)

Benefits

• Competitive remuneration package & benefits
• Career advancement in a fast-growing organization
• Continuous learning & development within a transparent & inclusive working environment
• Collaborative working environment
• Accommodation & meals

Ella Resorts are dedicated to providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.

Join us today to build our future together.

All applications will be acknowledged and treated as strictly confidential.

In line with Ella Resorts' commitment to equal pay, fairness, and transparency, the salary range applicable to this position will be communicated to candidates during the recruitment process and prior to any salary discussions.