Quality Assurance Supervisor

"Ella” means ‘come’ in Greek. A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean’s most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living.

In order to support our rapid growth we are seeking to hire Quality Assurance Supervisor.

This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!

Position Summary

The Quality Assurance Supervisor's responsibilities include inspecting materials, processes and products, ensuring compliance with new and existing quality standards and regulations, implementing quality management actions and ensuring that all company policies and procedures are followed by all employees. Monitors compliance with government regulations regarding environmental protection, food safety, fire safety, and other safety requirements. Conducts training sessions on quality control methods and techniques to ensure that all employees are familiar with best practices.

Key Responsibilities

• Ensures compliance with current regulations
• Monitors and reporting on all activities, processes, and procedures
• Monitors the performance of quality control systems in all departments of the hotel to ensure effectiveness and efficiency
• Produces reports regarding non-conformance of processes, quality of daily operations, root cause analysis, or quality trends for all the processes carried out in the hotel’s departments
• Verifies that raw materials and finished food items meet established quality standards
• Directs testing and inspection activities throughout all departments like kitchen, F&B services, Housekeeping, etc.
• Ensures that all departmental procedures adhere to quality standards
• Inspects all the areas of the facility like kitchen, service counter, guest service area, store, etc. to ensure compliance of all the set standards
• Undertakes the facility/internal audit as per set schedule
• Ensures there is no contamination of food at any level of food handling within the organization
• Checks the quantitative parameters of food quality assessment as per national and international quality standards
• Determines data-driven solutions and implementing quality improvement plans
• Performs regular inspections and reviews to ensure employees adhere to quality and safety policies
• Assists with the development of company policies, processes, and procedures
• Provides departments with quality planning and support
• Conducts or assisting with regulatory and quality training sessions
• Prepares and maintaining quality management documentation
• Follows effective waste management and recycling practices at workplace
• Complying with ISO accreditation requirements
• Follow any reasonable order from the Division manager/ Director

Requirements

• Minimum of 3 years of experience working with quality systems
• Degree in a related field
• Certification of quality control is a strong advantage (ISO 9001, 22000, 14001, etc.)
• Proficiency in Microsoft Office and with business application software, purchasing and resource planning systems
• Excellent decision-making and problem-solving skills

Key Skills

• Flexibility to respond to a range of different work situations
• Passion for delivering exceptional levels of guest service
• Negotiation and excellent Communication skills
• Ability to remain calm and courteous in demanding situations
• Pleasant personality
• Motivate and manage staff
• Be able to plan and organize work
• Discipline and continuation
• Be able to work in a team
• Training skills

Benefits

• Competitive remuneration package
• Career advancement in a fast-growing organization
• Continuous learning & development within a transparent & inclusive working environment
• Collaborative working environment
• Accommodation & meals

Ella Resorts are dedicated to providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.

Join us today to build our future together.

All applications will be acknowledged and treated as strictly confidential.

In line with Ella Resorts' commitment to equal pay, fairness, and transparency, the salary range applicable to this position will be communicated to candidates during the recruitment process and prior to any salary discussions.