ECommerce Assistant Manager

About Charlotte Tilbury Beauty 

Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we’ve become one of the most talked‑about beauty brands on the planet - and the magic is only growing. 

Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast‑growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury. 

We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry‑leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us. 

About the role

The eCommerce Assistant Manager supports the commercial performance of CT.com through strong day-to-day digital merchandising, stock visibility and trading execution. Facilitates reporting and insights gathering to support and oversee the execution of day-to-day site optimisations. Working across eCommerce, Supply Chain, Product, Marketing and Technology, this role coordinates the operational detail required to deliver launches, promotions and evergreen trade effectively. 

As Ecommerce Assistant Manager you will

Digital Merchandising & Stock Optimisation 

• Own the day-to-day merchandising of products and categories across CT.com, ensuring onsite visibility reflects the trading calendar, customer demand, stock position and commercial priorities. 

• Maintain an operational view of stock availability, out-of-stock risk, back-in-stock opportunities, excess and ageing inventory; support to quantify the sales impact and recommend actions or escalation. 

• Partner with Supply Chain, Product and eCommerce colleagues to support stock and operational readiness for launches, peak periods, promotions, loyalty activity, bundles, samples and gifting. 

• Translate stock opportunities and constraints into practical merchandising actions, including product prioritisation, alternative recommendations, clearance support and visibility changes. 

• Track the performance of merchandising actions and use the results to improve future product placement, availability planning and customer experience. 

Trading & commercial execution 

• Support the day-to-day execution of the trading and promotional calendar, including offer set-up, testing, landing-page readiness, key hook messaging and cross-functional briefs. 

• Support the sizing and forecasting of promotions, AOV drivers and trading initiatives using historical performance, customer behaviour and stock feasibility. 

• Produce and maintain daily, weekly and monthly performance reporting, converting sales and KPI trends into concise insights, recommended actions and clearly owned follow-ups. 

• Monitor in-market and competitor activity within agreed guardrails, highlighting changes that may require a response in the trading plan. 

• Support post-campaign and launch analysis, capturing commercial, customer, stock & executional learnings to strengthen future activity. 

• Identify and implement improvements to reporting, trackers, workflows and ways of working that increase accuracy, efficiency and scalability. 

• Support troubleshooting of promotional set-ups, product availability, onsite tools and customer-facing issues, escalating material commercial risks promptly. 

Forecasting & planning 

• Monitor forecast variance and stock cover, investigate material changes and provide timely recommendations to protect sales or reduce inventory risk. 

• Gather inputs for budgeting and reforecasting cycles, maintaining accurate planning tools and clear version control. 

• Use historical data, campaign results and trading trends to support improving forecast assumptions and more effective stock allocation. 

Site optimisation & digital experience 

• Analyse onsite performance across search, navigation, landing pages, PDPs and PLPs, identifying opportunities to improve product discovery, CVR and revenue. 

• Support in maintaining day-to-day search and merchandising rules, including Algolia, ensuring relevance, availability and channel landing experiences are optimised. 

• Manage onsite tools as trading levers, monitoring the performance of areas such as upsell widgets, shop-the-look and subscriptions. 

• Support implementation and QA of site, tool and roadmap changes, coordinating feedback and confirming readiness before launch. 

Who will you work with

Ecommerce, Digital etc

About you

• Strong attention to detail and ability to manage multiple tasks and deadlines 

• Technically literate and comfortable translating eCommerce needs in technical conversations  

• Proficiency in excel, analytics tools, and ecomm platform 

• Understanding of eComm performance metrics to support in translating data pulls to ‘and what’ statements 

• Excellent communication and coordination skills 

Charlotte Tilbury is a fast‑paced, dynamic and ever‑evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam. 

While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed. 

Why join us? 

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves 

• We’re a hybrid model with flexibility, allowing you to work how best suits you 

• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday 

• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey 

• Financial security and planning with our pension and life assurance for all 

• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues 

• Bring your furry friend to work with you on our allocated dog friendly days and spaces 

• And not to forget our generous product discount and gifting! 

At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process. 

Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn page! For updates, stories, and behind‑the‑scenes moments.