Regional Patient Care Manager
Posted 30 Sep 2026
Advertised as “Regional Patient Care Manager ”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- People management
- Employment
- Remote
- Contract
- Full-time
- Visa sponsorship
- Not offered
No salary listed for this role.
Company Description
At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.
Learn more about our products here: pro.doctoralia.es
Why join us?
📊 Real impact – We help doctors help patients. Your work truly makes a difference.
📈 At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on.
✨ Shape the future, sustain growth – Make a difference now and build for long-term success.
Job Description
How will you make an impact?
Job Purpose
As Patient Care Regional Manager, you will be the people manager and operational lead for Patient Care teams in your assigned European markets. You will own team performance, quality reviews, and day-to-day operations — while working closely with Country Managers and the Global Patient Care Head to align on priorities and ensure service consistency across markets.
You will be the missing link between global standards and local execution: someone who can read data, give direct feedback, run a tight operational cadence, and genuinely develop the people on your team.
Key Responsibilities
People Management
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Own performance reviews, 1:1s, and development conversations for direct reports across your markets
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Manage absence, availability, and team sizing for your region
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Lead hiring decisions and internal mobility within the Patient Care team
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Build a culture of direct feedback and consistent follow-through
Operational Performance
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Track and own regional KPIs: response SLA, first-contact resolution, CSAT, and quality scores
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Run quality review and moderation programs — calibration sessions, rubric definition, feedback loops
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Identify performance trends using dashboards and reports; translate them into concrete actions