Company Description

At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.

Learn more about our products here: pro.doctoralia.es

Why join us?

📊 Real impact – We help doctors help patients. Your work truly makes a difference.

📈 At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on.

✨ Shape the future, sustain growth – Make a difference now and build for long-term success.

Job Description

Leading the analytics team

Manage and grow a team of 2-3 analysts: organise workload, set priorities, and keep a healthy pace using agile ways of working (sprints, backlog, clear intake)

Coach analysts to grow technically and professionally; hold them accountable for quality and impact, not just output

Coordinate and align with stakeholders, both global and local, ensuring the team's work lands where it matters most

AI-first team & tooling

Coach and upskill the team to work AI-first; using AI to query, code, and analyse faster and more consistently

Set the foundations for this to scale: shared libraries, reusable code, and architecture (e.g. GitHub-based repositories) so AI-first practices are systematised, not dependent on individual habits

Driving analytics for Individual Doctors & Clinics

Partner directly with the VP of Individual Doctors and the VP of Clinics to understand their businesses, identify gaps, and surface opportunities

Lead deep dives that go beyond describing what happened to explain why, and what to do about it

Propose, run, and analyse experiments (A/B tests and beyond) that inform business decisions

Data models & dashboards

Build and maintain data models and automations that scale across all 13 markets

Build dashboards in Looker and/or Tableau that non-technical stakeholders can actually use to make decisions

Keep the team's outputs consistent with BI's dashboard and data standards, escalating gaps rather than working around them

Bridging business and data teams

Act as the translation layer between business needs (VP of Individual Doctors, VP of Clinics) and Docplanner's data organisation: BI, Data Platform, and Product Analytics

Bring the right requirements to each team, and push back respectfully when scope or timelines don't match business priority

Go deeper into a specific market when local teams need dedicated analytical support

AI-generated insights

Build and maintain the interpretation layer between our data systems and end users, turning metrics and models into AI-generated insights people can act on, not just more data to read

Surface market performance insights from our metrics and models, and deliver them directly to senior stakeholders in a clear, decision-ready format

Qualifications

What will help you thrive?

Degree in a quantitative field (Engineering, Statistics, Mathematics, Physics, or similar)

+5 years of relevant analytics experience, including +1-2 years leading analysts

Very good SQL skills (Amazon Redshift preferred); Python is a plus

Proven experience designing and maintaining automations and scalable data models. Setting up or scaling AI-first ways of working for a data/analytics team (e.g. AI-assisted querying and coding, shared prompt or code libraries, reusable architecture in GitHub or similar)

Skilled at digesting complex data into business language able to summarise findings and frame them as a clear narrative, not just a report, for senior non-technical audiences

Hands-on experience with Superset and/or Tableau, building dashboards for non-technical audiences

Working knowledge of basic statistical modelling and concepts such as regression analysis and A/B testing

Experience working cross-functionally, partnering with non-technical stakeholders across departments

Professional fluency in English (Spanish is a plus)

Based in Madrid or Barcelona is ideal, this is a remote-first team with most colleagues based in Spain.

What makes you a fit

Strategic, structured thinker who breaks down complex, abstract problems (business or technical) into logical components and solves them at the root

Comfortable navigating ambiguity, driven by results

Understands the capabilities and limitations of AI/LLMs and has experience building things (professionally or for your own), and can translate technical concepts into business impact for senior leadership

An owner with an entrepreneurial mindset: you own your work, your results, and everything in between

Track record of scoping complex problems, running high-quality quantitative analysis, and developing insights that drive decisions

Able to prioritise effectively and lead multiple project workstreams concurrently

Builds trust across a wide range of stakeholders; communicates complex concepts simply and clearly

Extra advantage

Experience in tech companies and/or start-ups and consultancy

No prior experience in healthcare or SaaS required, but curiosity about both is essential.

What makes this role exciting?

Our company has grown from a small startup into a global organization, and this role is central to the next phase of that journey. You will help ensure new products and process changes land in the local markets and take ownership of specific processes with key business impact.

This is a role for someone who enjoys solving ambiguous problems and leading with data, bringing structure to complexity, and making things happen across multiple stakeholders.

Your first project is the Individuals CS workstream of the Noa Practice launch: taking our existing Agenda Premium PLUS and VIP clients onto the new EHR and invoicing modules, and adding Doctoralia Practice to the retention toolkit — without losing them along the way.

In parallel or after that, you will deep dive in specific parts of the customer journey, such as onboarding, and identify and lead end to end optimizations and segmentations.

In this role, you are contributing by…

Acting as a counterpart to Global VP Individuals in scaling key products and processes, fully owning the outcomes of the projects

Leading the execution of key strategic projects / initiatives in the markets, working hand in hand with local teams in our DP countries

- Define global plan for implementing new products across existing product suite

- Scale results, experiments, and learnings from one market into global project

- Liaise with in-market stakeholders to align on project direction and status

- Act as a Project Owner for selected initiatives, coordinating stakeholders, timelines, risks, and follow-up

- Collaborate with teams on related CRM changes

- Collaborate with global Product team

Leading specific parts of the customer journey, such as onboarding of new customers

- Own the Onboarding Success KPI and drive continuous improvement

- Lead tests and segmentations to improve the onboarding process

- Identify successes and gaps with data and direct customer feedback

- Collaborate with Ops team on efficiencies and AI solutions to lift Onboarding Success and customer satisfaction

- Keep Onboarding training content updated and work with the markets to ensure it lands with the Customer Success team

Qualifications / What will help you thrive?

Experience in Customer Success, onboarding, or CS ops/strategy, with hands-on experience in product and/or project management.

Data/AI-literate — reads dashboards, interprets KPIs, and designs experiments and segmentation (partners with Data and can build models independently with AI)

Strong cross-functional orchestrator in multicultural team — aligns product, marketing, and local teams and makes decisions without formal authority.

Builds enablement/training content and drives adoption, with a globalising mindset to scale local variants into one system.

Working additional language from the Group (Spanish, Brazilian-Portuguese, Italian)

What to Expect from Our Hiring Process

We like to keep things transparent and efficient! Here’s what the process usually looks like (though it might vary slightly depending on the role):

1️⃣ Intro Chat – A first call with our Talent Partner Ashleigh Watson-Hill to explore mutual fit around relevant skills, value alignment, and motivation.

2️⃣ Hiring Manager Interview – A deeper conversation about your background, aspirations, and experience with Andreu Passola Parcerissa and your potential manager in this role. Take this chance to ask anything on your mind - it’s just as much about making sure we’re the right fit for you, too.

3️⃣ Stakeholder Interview – A conversation with a senior leader from the Global Customer Success team to get a sense of how you might collaborate together and to explore team fit.

4️⃣ Technical Interview – A "live" exercise and working discussion with a member of the team.

5️⃣ Business Case – A take-home exercise incl. a few days' preparation time, designed to understand how you approach real-life problems. You’ll then walk us through your approach in a collaborative discussion with the hiring manager + peers to discuss your thoughts and findings.

6️⃣ References & Offer!

Why You’ll Love It Here

💙 Global Benefits – No matter where you are, you’ll have access to:

Healthcare insurance – so you can focus on what matters.

Wellness that works for you – from gym memberships to mental health support, we’ve got you covered.

Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance.

📍 Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave.

🚀 Career Growth – We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects.

🌎 A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment.

⏳ Flexibility That Works for You – Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna.

Please note: At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role.

What We Believe In

At Docplanner, our values guide everything we do:

📊 Focus on results – we're here to make an impact.

🧠 Think like an owner – take responsibility, drive outcomes.

✂️ Keep it simple, keep it lean – smart solutions over complexity.

🔊 Be respectful and radically honest – openness builds trust.

📚 Learn and be curious – growth is part of the job.

Don’t just take our word for it—check out our Glassdoor to hear what our people say!

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We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.