Innovation Manager

EY Consulting is a fast-moving, high-growth area within EY, and this with a huge potential for you. It offers variety, challenge, responsibility and the opportunity to realize your leadership potential. Our competency teams are focused on helping our clients to improve their business performance and operational efficiency, whilst managing risk. We help clients by delivering assessment, transformation and assurance solutions in specialty areas, like finance, supply chain, strategic choices, risk management, cyber security and technology.

Shape the future with confidence.

The Opportunity: Your Next Adventure Awaits?

This is your opportunity to join a team that’s transforming how businesses connect with their customers. At EY Studio+, our Innovation & Experience Design team helps clients reimagine their customer-facing functions through innovation: shaping customer strategies, digital solutions, user-centric services, and operating models, as well as optimizing products, experiences, marketing, and sales.

We are looking for a passionate Innovation Manager with a strong focus on Customer Experience (CX) and Value Proposition Design who can lead innovation initiatives across both customer experience and business performance, ideally within the insurance sector. In this role, you will own and drive the innovation agenda, guiding cross-functional teams to ideate, design, prototype, and bring to market new services and propositions that drive customer satisfaction, strengthen customer experiences, and contribute to sustainable business growth.

Your Key Responsibilities

• Apply human-centred design to identify user needs and pain points through research, translating insights into clear opportunities for improved services and experiences, and help clients implement these customer centric solutions into their company context. 
• Map end-to-end journeys and processes, developing personas, journey maps, and service blueprints to visualise and optimise customer experiences.
• Lead and co-create innovative solutions with stakeholders and cross-functional teams, owning the innovation roadmap and fostering collaboration, open dialogue, and a strong culture of design thinking.
• Conceptualize and test concepts to validate feasibility and impact, ensuring solutions deliver tangible user and business value. Design (UX/UI) happens together with our designers.
• Translate insights into actionable requirements and strategies, prioritising user needs and defining clear success metrics to track impact.
• Facilitate workshops and communicate ideas effectively through storytelling, aligning senior stakeholders and driving engagement and buy-in around new solutions.