Technical Support Engineer
US$98,000 – US$123,000 / yr base salary
Posted 8 Apr 2025
Advertised as “Technical Support Engineer (Americas/EMEA - Remote)”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
| Base salary | US$98,000 – US$123,000 / yr |
|---|---|
| Equity | US$48,500 |
| Commission | US$273,500 |
| Total comp | US$372,000 – US$445,000 |
tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.
We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://hsptb.com/hndbk
We believe that everyone, no matter their background in work, life, culture or experiences has the ability to be exceptional. We seek exceptional people.
We are bold, like risks, and take on big challenges together. Our customers love the product, provide valuable feedback, and trust us to rapidly help them with more of their problems.
Feel free to join in one of our upcoming Townhalls on Youtube to experience it for yourself: https://hsptb.com/twnhll
We’re seeking a Technical Support Engineer to bridge the gap between our Customer Support and Engineering teams.
What you will be working on
As a Technical Support Engineer, you'll be the bridge between our 45 person Customer Support team and Engineering: building the systems and tools that power exceptional customer service at scale.
No two days are the same. You might spend one day deep in technical investigations tracking down a pesky bug, and the next building impactful projects that improve how our entire support operation functions. You'll work extensively with one of the largest Laravel Nova setups you'll likely encounter—a massive system with countless moving parts that supports our growing support team.
This is a role for someone who loves building back-office systems and enabling tools that help the business operate smoothly in the background. You'll get to touch nearly every part of our codebase, giving you exposure across the entire product rather than being siloed into specific features.
- Design, build, and maintain internal tools using Laravel and Laravel Nova that directly impact the efficiency of our Customer Support team.
- Build Laravel endpoints and functionality that power our AI support tools (like Intercom Fin) to better resolve customer needs. You won't just be configuring UIs, you'll be writing real code.
- Develop systems and automated workflows that have impact across multiple teams.
- Create and update technical documentation and help articles to empower customers and support staff with self-service resources.