Personal Injury Case Manager

Location: Burbank, CA
Employment Type: Full-Time
Compensation: $30 - $40 per hour, DOE

About the Role

Block LLP is seeking an experienced Personal Injury Case Manager to oversee pre-litigation personal injury matters from intake through settlement. This role is ideal for a highly organized and proactive professional who thrives in a fast-paced environment, takes ownership of their caseload, and is committed to delivering exceptional client service.

The Case Manager serves as a primary point of contact for clients, medical providers, insurance carriers, and internal team members. The ideal candidate has a strong understanding of personal injury claims, insurance processes, medical treatment coordination, and case management, while maintaining a high level of professionalism, empathy, and attention to detail.

About Block LLP

Block LLP is a rapidly growing plaintiff personal injury law firm dedicated to delivering exceptional results and exemplary service to our clients. We are passionate about helping injured individuals and families navigate some of life's most challenging moments with compassion, advocacy, and expertise.

Our culture is built around five core values: Vibrant Culture, Teamwork, Relentless Pursuit of Excellence, Dependability, and Exemplary Service. These values guide how we support our clients, collaborate with one another, and approach our work every day.

What You'll Do

Manage Your Cases

• Manage a pre-litigation personal injury caseload from intake through settlement
• Review police reports, medical records, insurance information, and other case documentation
• Open and manage claims with insurance carriers
• Identify available insurance coverage and obtain policy information and limits
• Track important deadlines, statutes, and case milestones
• Keep cases moving forward by proactively identifying and resolving outstanding issues

Coordinate Client Treatment & Records

• Monitor client treatment and maintain regular communication regarding their care
• Coordinate with medical providers and assist clients with treatment-related questions
• Request and organize medical records, bills, and other supporting documentation
• Track treatment progress and ensure records are collected in a timely manner
• Help build strong documentation of injuries and damages

Prepare Cases for Settlement

• Assist with preparing comprehensive demand packages
• Organize medical records, bills, liability evidence, wage loss documentation, and other damages information
• Prepare case summaries and supporting documentation for attorney review
• Work closely with attorneys on settlement strategy and case valuation
• Help ensure cases are fully documented and ready for settlement negotiations

Be a Trusted Point of Contact for Clients

• Build strong relationships with clients throughout the life of their case
• Provide regular and proactive case updates
• Explain the personal injury process and help clients understand what to expect
• Respond to client questions with empathy, professionalism, and urgency
• Provide an exceptional client experience during what can be a difficult time in their lives

Work as Part of the Team

• Maintain accurate and detailed case notes in the firm’s case management system
• Collaborate closely with attorneys, litigation teams, and other case management staff
• Maintain organized and complete case files
• Follow firm procedures and documentation standards
• Contribute to a positive, collaborative, and high-performing team environment

Requirements

• Minimum of 2 years of experience in California personal injury case management.
• Strong understanding of liability, damages, medical treatment, and insurance claim processes.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage a high-volume caseload while maintaining quality and accuracy.
• Strong follow-up skills and sense of ownership.
• Ability to work independently while collaborating effectively with team members.
• Proficiency with case management software and Microsoft Office applications.

Preferred Qualifications

• Fluency in English required; bilingual proficiency in Spanish and/or Armenian is a plus.
• Experience preparing demand packages and supporting settlement negotiations.
• Experience coordinating medical treatment and reviewing medical records.
• Experience working in a high-volume plaintiff-side personal injury law firm environment.

Benefits

• Opportunity to make a meaningful impact on clients during challenging times.
• Collaborative and supportive team environment.
• High-growth law firm with opportunities for advancement.
• Performance-based bonus opportunities.
• Firm-wide events, team outings, and celebrations.
• Fully stocked kitchen with snacks, beverages, and coffee.
• Competitive compensation package.
• 9 paid firm holidays annually, plus additional paid time off.
• 401(k) retirement program.
• Career growth and advancement opportunities.
• Meaningful work that helps injured individuals and families obtain the support and compensation they deserve.

Apply Today

If you're an experienced personal injury case manager looking to grow your career with a team that values excellence, teamwork, and exceptional client service, we'd love to hear from you.

Block LLP is an equal opportunity employer and values diversity in the workplace. We encourage qualified candidates from all backgrounds to apply.