Field Recovery Officer

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. FairMoney maintains a strong international presence, with offices in several countries, including France, Nigeria, Germany, Latvia, the UK, Türkiye, and India.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.

To gain deeper insights into FairMoney's pivotal role in reshaping Africa's financial landscape, we invite you to watch this informative video.

About the Role

As a Field Recovery Agent, you will play a crucial role in ensuring the timely collection of loan repayments. Your primary responsibilities include monitoring and rehabilitating accounts in arrears through the effective deployment of standard collections and recovery practices within the legal framework. Handling customer objections and complaints professionally and collaborating with relevant departments to ensure swift issue resolution will be integral to your role.

Roles and Responsibilities:

As a Field Recovery Agent at FairMoney, your key responsibilities will include, but are not limited to:

• Conduct regular field visits to engage with defaulting customers(Agents and merchants), utilizing telephone, emails, and other legal means to demand payments on overdue accounts.
• Maintain a detailed daily activity log, tracking metrics such as the number of calls, right-party contacts, promises to pay, and fulfilled promises to pay.
• Verify information on overdue arrears and initiate daily follow-up calls to address outstanding issues.
• Negotiate and establish effective payment plans and settlements to prevent accounts from further delinquency.
• Track payments by diligently following up on pending promises and ensuring timely resolution.

Requirements

To excel in this role, you should meet the following criteria:

• University degree in any related field.
• Minimum of 1+ years of experience in consumer loans operations and merchants,  directly handling delinquent clients and resolving problem situations.
• Proficiency in Microsoft Excel.
• High self-motivation with strong interpersonal skills.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus

Recruitment Process

• A screening call with the Recruiter for 30 minutes.
• Technical interview with the Team Lead Collections for 30-45 minutes.
• Final Interview with Sr. Manager Collections - SME for 30-45 minutes.