Operations Manager

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures**.** FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents. To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch an informative video.

The Opportunity

As Operations Manager, you will provide senior operational leadership across Nigeria, strengthening execution, governance, scalability, financial discipline, customer experience, and cross-functional performance. The role requires an operator who can translate strategy into scalable operating models and lead complex teams through growth and change.

Key Responsibilities:

• Own and continuously improve end-to-end operational performance across GPS, back office, finance, field operations, service delivery, and related support teams.
• Provide strategic and hands-on leadership for multi-functional and, where applicable, multi-regional operations, establishing accountability, operating rhythms, and performance standards.
• Own operational KPIs, dashboards, service levels, productivity, cost efficiency, customer outcomes, and corrective-action plans; use data to drive decisions and sustainable performance.
• Partner with senior leadership to translate company strategy into operating plans, resource allocation, growth priorities, and scalable processes.
• Lead process transformation, standardization, and continuous-improvement initiatives that increase efficiency, quality, scalability, and customer satisfaction.
• Maintain operational and financial discipline, including budget oversight, cost management, performance forecasting, and commercial awareness.
• Ensure robust risk, compliance, controls, and regulatory adherence across operational activities.
• Build high-performing teams through coaching, succession planning, leadership development, performance management, and a culture of ownership and collaboration.