Client Communication Virtual Assistant

Global Pacific Support is partnering with one of our clients to identify a reliable and highly communicative Client Communication Virtual Assistant (Bilingual) to join their growing team.

The successful candidate will provide administrative, client communication, and translation/interpretation support to client from diverse cultural and linguistic backgrounds.

This position will initially be part-time, with the potential to transition into a full-time opportunity as the client's business and support needs grow.

Key Responsibilities

• Communicate professionally with clients via phone, email, messaging platforms, and virtual communication tools.
• Provide translation and/or interpretation support when appropriate, particularly for clients who speak Spanish, Haitian Creole, French, or other languages.
• Assist with communication between the client and multilingual clients.
• Help facilitate clear and effective communication when language barriers exist.
• Respond to client inquiries and route questions to the appropriate team member when necessary.
• Assist with scheduling, appointment confirmations, and client coordination.
• Perform general virtual administrative tasks, including data entry, email management, document organization, and record keeping.
• Maintain accurate records of client communications and follow up on outstanding requests.
• Handle confidential client information with professionalism and discretion.
• Provide general administrative and client support as the client's needs evolve.

Requirements

Qualifications

• Previous experience as a Virtual Assistant, Administrative Assistant, Customer Service Representative, Client Coordinator, Interpreter, Translator, or similar role.
• Strong written and verbal English communication skills.
• Bilingual or multilingual proficiency strongly preferred.
• Spanish, Haitian Creole, and/or French language skills are highly desirable.
• Excellent interpersonal and customer service skills.
• Ability to communicate effectively with individuals from diverse cultural and linguistic backgrounds.
• Strong organizational and time-management skills.
• Ability to work independently in a remote environment.
• Comfortable using email, Google Workspace/Microsoft Office, video conferencing, and other online tools.
• Reliable internet connection and a professional remote-work environment.

Preferred Experience

• Translation and/or interpretation experience.
• Experience supporting multilingual clients.
• Experience in healthcare, behavioral health, social services, immigration-related services, or other client-facing environments.
• Experience with virtual administrative support and client coordination.
• Familiarity with scheduling and client management systems.

Benefits

How to Apply

Interested candidates should send the following to kenneth.joseph@globalpacificsupport.com:

1. Updated resume
2. Introduction video detailing:

• Your experience providing translation and/or interpretation support, particularly for clients who speak Spanish, Haitian Creole, French, or other languages.
• Your experience with virtual administrative tasks, including data entry, email management, document organization, scheduling, and client communication.
• Your experience working with clients from diverse cultural and linguistic backgrounds.

4. Your expected hourly rate in USD

Subject Line: Bilingual Virtual Assistant - (Name)