Service Account Manager

Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of cutting-edge software and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with our ExoPeople around the world to help turn your ideas into a reality.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

What You Will Do

As a Service Account Manager, you will become the trusted partner of some of Exotec's most strategic customers in Japan. You will work closely with operational stakeholders, engineering teams, and site leadership to ensure our solutions continue to deliver value long after deployment.

This role combines elements of account management, operational consulting, and technical sales. You will develop a deep understanding of your customers' processes, business objectives, and future challenges, helping them maximize the performance and value of their Exotec systems throughout their lifecycle.

Responsibilities

• Build strong relationships with key customer stakeholders
• Understand customer operations, processes, and future business needs
• Act as the primary contact for service agreements, KPIs, and commercial topics
• Ensure contractual commitments and service levels are met
• Monitor customer satisfaction and identify opportunities for improvement
• Support site teams in delivering excellent operational performance
• Manage third-party service providers when required
• Contribute to service, reliability, and maintenance best practices
• Forecast account performance and support budget planning
• Identify opportunities to improve account profitability and customer value

Requirements

We strongly encourage applications from candidates of all genders to help us build a truly inclusive environment. If you don’t meet every requirement listed below, don’t worry—your skills and experiences may still make you a great fit!

• Experience in account management, customer success, consulting, logistics, automation, or technical sales
• Strong customer-facing and relationship-building skills
• Ability to understand complex operational processes and translate customer needs into solutions
• Commercial mindset with strong analytical and problem-solving abilities
• Experience in logistics, warehousing, supply chain, or industrial automation is a plus
• Native-level Japanese required
• English proficiency is beneficial but not essential

Why Exotec?

• Work with industry-leading robotics technology
• Partner with some of the world's most innovative brands
• Join a fast-growing global company shaping the future of logistics
• Grow your career in an international and collaborative environment

Ready to help customers unlock the full potential of warehouse automation? We'd love to hear from you.

Benefits

• Annual base salary with bonus potential
• 20 days of vacation
• Health insurance
• Company defined contribution pension plan
• Numerous training and development opportunities

To apply, please submit your resume in English. Only shortlisted candidates will be contacted for the next steps in the hiring process. We look forward to receiving your application!