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Retail Agent

One NZ · Full-time

Posted 8 Oct 2026

Advertised as “Retail Agent (Auckland Airport)”

BranchFactor Summary

The original posting with the fluff stripped out

Management level: Individual contributor
Contract: Full-time

Compensation

No salary listed for this role.

Role speciality

Customer ServiceRetail SalesTelecommunications

Original posting

Ko tō tūranga – your role

As a Customer Champion Representative at One NZ, you'll be the ultimate go-to person for our customers' sales and service needs in our retail store. You’ll help drive revenue growth while delivering exceptional customer experience and help transform every in-store interaction into a sales opportunity. You’ll ensure our customers, both consumers and business, find the perfect solutions for their needs. Whether it's through consultative face-to-face interactions, voice calls, or messaging, you'll guide the sales journey from discovery to close.

We pride ourselves on offering world-class service and innovative products, where you'll create meaningful connections that matter for our customers while contributing to One NZ's commitment to a better-connected Aotearoa, New Zealand.

We have a Full-Time (40 hours per week) opportunity available at our Auckland International Airport store.

This role works on a rostered schedule across Monday to Sunday, including weekends and public holidays. Our store operates from 4:30am to 2:30am, and we're currently looking for someone who can commit to a regular roster of Sunday to Thursday, 6:00pm to 2:30am. If you're someone who enjoys a fast-paced environment and can commit to these hours, we'd love to hear from you.

Which skills are in demand for this role? →

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Ko tō mahi – what you’ll do

You will be responsible for ensuring that One NZ customers’ needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care.

In this role you will also:

Deliver a high standard of customer experience while maximizing sales opportunities in every interaction
Achieve and exceed sales targets across consumer and business product lines, including mobile, fixed, accessories, and digital services
Identify customer opportunities and confidently present our product offerings for both business and consumer customers
Proactively approach and engage customers, using strong questioning techniques to uncover needs and create compelling value propositions
Actively diagnose customer requirements and match them with appropriate One NZ products and services
Provide hands-on technical support to customers, assisting with device setup, data transfer, and explaining product features
Stay current with product knowledge, competitive offerings, and sales techniques to effectively position One NZ solutions
Ensure accurate sales orders and set proper customer expectations for service activation and billing

Na tōu rourou - what you’ll bring

Our ideal candidate is customer obsessed in mindset with excellent communication skills. You’re a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.
Customer obsession with excellent communication and interpersonal skills
Proven sales achievement with a track record of meeting or exceeding targets
Confidence in consultative selling with experience in solution-based sales approaches
Resilience and the ability to handle objections positively
Previous experience in telecommunications, technology, or retail sales environments
Understanding of both consumer and business customer needs
Comfort working rotational shifts including evenings and weekends
Motivation to stay current with technology and pursue informal learning to deepen your knowledge
Commercial mindset with the ability to identify and capitalize on opportunities

Nā mātou te rourou – what you’ll get

Uncapped commission structure with significant earning potential above your base salary
Comprehensive sales training, coaching, and mentoring from industry experts
Career progression pathways into business sales, management, or other areas of One NZ
A fully subsidised Southern Cross health insurance cover for you and your family.
Lifestyle leave where you can purchase an extra week or two of annual leave.
Discounts on One New Zealand products, services and much more!
Recognition programs to celebrate your sales achievements

Joining our whānau means more than just starting a new job - it’s the beginning of a journey that will challenge and inspire you to play your role in something bigger.

You’ll be part of a supportive team, immersed in unique workplace experiences, and working with cutting-edge technology that’s shaping the future. Whether you're keen to grow your industry skills or explore opportunities in a new environment, you'll have the chance to learn, lead, and thrive.

Because at One NZ, we don’t just connect people - we grow careers and empower futures, all while helping build a better-connected Aotearoa New Zealand**.** Kia renarena te taukaea i Aotearoa New Zealand.

He aha ai tātou – Why us?

At One NZ, we’re on a mission to shape a better-connected Aotearoa by delivering simpler and smarter products and services that truly make a difference to our customers. We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.

As a valued member of our Retail teams, you’re not just part of the journey - you’re the face and voice of it. Every interaction helps build trust, creates connection, and makes a real difference to our customers.

Whether you’re just starting out or looking for a fresh opportunity, here’s your chance to make a real impact. Grow your skills, be part of a team that celebrates care and community and help us bring connection to life for customers across Aotearoa.

Please note our recruitment process:

We're excited to welcome new talent to our team. Due to the nature and urgency of this role, we're prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining.

As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you're comfortable with this process.

Which skills are in demand for this role? →

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Sourced from successfactors · original listing

Retail Agent at One NZ — BranchFactor