Customer Team Lead

Customer Team Lead Eylia and Adempas 

 

 

 

 

 

TASKS AND RESPONSIBILITIES

Business Strategy & Performance

• Define and execute annual and long-range strategic plans for Adempas and Eylea.
• Identify growth opportunities, market risks, and competitive dynamics.
• Delivery sales, profitability, market share, and customer engagement objectives.
• Develop contingency plans and risk mitigation strategies.
• Ensure alignment between strategic priorities and operational execution.

Customer Leadership

• Develop a deep understanding of the needs of healthcare professionals, institutions, payers, and patients.
• Translate customer insights into impactful business initiatives.
• Design and implement customer engagement strategies across channels.
• Drive customer-centric decision-making throughout the organization.
• Continuously improve customer experience and journey effectiveness.

Cross-Functional Leadership

• Lead multifunctional teams through influence and shared accountability.
• Create alignment among Commercial, Medical, Market Access, PSP, Regulatory, Finance, Supply Chain, and Corporate Affairs.
• Foster a high-performance culture focused on collaboration and execution excellence.
• Build organizational capabilities and future leadership talent.

Portfolio & Brand Management

• Ensure successful implementation of integrated brand strategies.
• Optimize resource allocation based on business priorities and customer needs.
• Monitor brand health, competitive landscape, and market dynamics.
• Support lifecycle management and future portfolio opportunities.

Financial Management

• Own forecasting, budget management, and investment decisions.
• Ensure efficient utilization of resources and strong return on investment.
• Monitor performance indicators and implement corrective actions when necessary.
• Maintain strong forecast accuracy and financial discipline.

Market Access & Stakeholder Engagement

• Collaborate with Market Access teams to accelerate patient access opportunities.
• Strengthen relationships with key stakeholders across public and private healthcare systems.
• Support institutional and reimbursement strategies.
• Engage with scientific leaders, healthcare decision-makers, and patient organizations.

WHO YOU ARE

• Bachelor's Degree in Life Sciences, Medicine, Pharmacy, Marketing, Business Administration, Economics, or related areas. MBA or postgraduate degree preferred.
• 8+ years of pharmaceutical industry experience.
• Demonstrated success in commercial leadership, marketing, customer engagement, or business management roles.
• Advanced English level is required.
• Experience leading cross-functional teams.
• Proven experience managing specialty care, hospital products, ophthalmology, cardiovascular or rare disease portfolios preferred.
• Strong understanding of the Mexican healthcare system and market access environment.

At Bayer we believe in diversity, equity and inclusion. We aim to create an environment in which everybody can feel authentic, respected and equally valued. Every day we strive to reflect our values through our unique capabilities, self-experiences, and aspirations. We intentionally seek diversity, to enable our people to bring their fullest potential out and encourage others to likewise do so. Our company wins when we leverage our capabilities to lead the cultural transformation in our business, positively impacting society.

Candidates who meet the requirements based on the job profile will be considered for employment regardless of physical disability, race, color, religion, sex, age, sexual orientation, gender identity and will not be at a disadvantage if unemployed.

 

 

 

Application Period:

10/13/2026 - 10/23/2026

Reference Code:

892612  

 

Division:

Pharmaceuticals  

Location:

Mexico : Ciudad de México : Ciudad de México  

 

Functional Area:

Marketing  

Work Time:

Full Time

 

Employment Type:

Regular

 

 

 

 

 

Contact Us

 

Address

 

 

Ciudad de México, México