Medical Virtual Assistant

A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.

TASKS:

• Managing inbound calls from and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification;
• Maintaining great phone etiquette
• Obtaining medical history by navigating through different Electronic Medical Records systems (EMRs) such as – Cerner, Epic, AthenaNet/AthenaHealth, and, NextGen
• Verifying healthcare insurance coverage and eligibility
• Providing administrative support that includes: a) data entry. b) appointment scheduling, c) email management, d) record management, e) and time-keeping
• Taking charge of health promotion, explanation of care plans, admissions, new patient intake, and front-desk triage
• Establishing a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers
• Strictly adhering and complying with the HIPAA policy

Requirements

QUALIFICATIONS:

• Must have excellent verbal and written English communication skills
• At least 1-2 years of experience in a medical-related background
• Familiar with medical terminologies
• A healthcare-related degree is highly preferred
• Intermediate skills with Google Workspace and/or Microsoft Office
• HIPAA Certification is a plus
• Strong attention to detail
• Impartial
• Highly organized
• Computer savvy
• Open to working night shifts

MINIMUM SYSTEM REQUIREMENTS:

• PRIMARY SYSTEM

• Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher

• Computer Memory/RAM: 8.00 GB

• Computer Operating System: At least Windows 11 64-bit or macOS Ventura

• Headset: Any USB-type headset with noise-cancelling feature

• Camera: Capable of a clear and crisp video output

• BACK-UP SYSTEM

• OPTION 1 (BACKUP SYSTEM):