Aftersales Parts Coordinator

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

Our Customer Support team is committed to delivering industry-leading products and services efficiently and cost-effectively. We are seeking an Aftersales Parts Coordinator to join our Johannesburg team on a **six-month fixed-**term contract. This role serves as the day-to-day link between AGCO’s Logistics and Supply Chain Operations and the Southern African dealer network. The successful candidate will collaborate with multi-brand distribution partners and internal teams to provide responsive, high-quality customer service support.

Your Impact

• Manage and monitor dealer calls and emails in Salesforce, ensuring enquiries are resolved within agreed response times.

• Collaborate with internal teams to resolve customer service issues affecting dealer aftersales performance and provide dealers with proactive progress updates.

• Monitor backorders, manage VOR escalations, and work with Logistics to improve delivery commitments and communicate revised timelines to dealers.

• Resolve order exceptions in OASIS, create pro forma orders for prepayment markets, and maintain accurate dealer account information.

• Partner with the Logistics Coordinator to address freight and service-quality concerns and identify improvements.

• Administer customer claims and returns.

• Support dealer events, conferences, and seminars, and provide cover for the Logistics and Coordinators to maintain business continuity during absences.

Your Experience and Qualifications

• Strong knowledge of the parts and aftermarket business, including general industry and market-specific practices.
• Proficiency in AGCO systems and procedures, including order processing, pro forma management, and immobilised machine escalation, supported by strong computer skills.
• Sound knowledge of export procedures and documentation requirements.
• Commercial understanding of AGCO’s relationships with its dealer partners.
• Working knowledge of supply chain and logistics processes.
• Strong English communication skills.
• Able to speak and understand Afrikaans.
• Sound understanding of AGCO’s business and the ability to coordinate support across the organisation to deliver responsive, high-quality customer service.
• Broad industry knowledge to understand the needs of dealers and end users.
• A collaborative team player who can also work independently when required.

Your Benefits

AGCO South Africa offers a value proposition to our employees, whereby we value our employees, teamwork and have a welcoming culture, inspired by our 3 Tractors at the Main building entrance.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join us as we bring agriculture into the future and apply now!