Collection Analyst

We are looking for a Cash Collector who wants to deliver a high-level of customer service and who wants to strive each day to ensure customer satisfaction.

About Sidetrade:

Sidetrade (Euronext Growth: ALBFR.PA) is an AI-native company dedicated to Order-to-Cash (O2C). Its platform combines O2C applications, autonomous AI agents, and Aimie IQ, an intelligent natural-language interface that helps multinationals accelerate their cash generation, all built on SAFE, the Sidetrade Agentic Framework for Enterprise. Sidetrade operates the world's largest proprietary O2C Data Lake, built on $9 trillion in B2B transactions and millions of buying companies. We use this data to train specialized AI models that monitor, analyze, decide, and act autonomously throughout the O2C cycle. Sidetrade supports companies in 85 countries with 450 employees across Europe, North America, and Asia-Pacific.

We’re proud of our 38 nationalities, and these diverse perspectives drive our innovation, one-team culture, and customer-first mindset. Sidetrade has been positioned as a Gartner® Magic Quadrant™ Leadersince 2022. We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.

Curious about Sidetrade? Catch Aimie in motion: Aimie Video

Requirements

What you’ll be doing: 

• Ensure that the cash collection activities meet the clients’ requirements.
• Handle complex customers’ accounts and negotiate payment plans.
• Maintain accurate records of all customer interactions by using Sidetrade software.
• Monitor accounts and provide reporting on collection activity.
• Analyse accounts and determine the best collections strategies.
• Escalate any complex account/situation with a solution-driven approach.

What you’ll bring: 

• All experience levels are considered, ideally with 1 years’ experience in accounts receivable, cash collections, finance, or banking industry (a minimum in customer service or relations can be considered.
• Love working towards targets, deliver on goals and meet deadline.
• Proactive, driven and business-focused.
• Excellent communication and negotiation skills, including a good telephone manner and a professional approach.
• Good usage in Microsoft Office Tools (Word, Excel).
• Autonomy and team-working.
• Resilient and persistent mindset.
• Fluent in speaking French.
• A second European language is an advantage, ideally English

Benefits

• Attractive location- office based in the heart of Dublin city centre
• Hybrid work model – a flexible mix of in-office and remote days.
• Great culture – active Social Club organizing regular team events and activities.
• Health & wellness – medical coverage, life insurance, and other wellness programs.
• Time off – competitive paid holidays plus public holidays.
• Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support.

Because when you thrive, we all succeed! 

We’re committed to providing a welcoming and inclusive experience for every candidate If you need any accommodation during the hiring process, just let us know. 

Agencies 

We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won’t be subject to fees.