Back Office Agent

Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate’s recruitment journey smoother and more enjoyable.

Your Next Job, Without Boundaries!

We are offering a great work experience in amazing Athens, Greece for a role as a Dutch Back Office Agent. 

Role Overview:
In this position, you will be responsible for analyzing the performance of BPO vendors to ensure the highest quality of customer experience while supporting stable and efficient operations. You will also play a key role in cross-functional collaboration and problem-solving to support external teams and frontline escalations.

Requirements

What do you need to be successful at this job?

• 2+ years of experience in online customer service or back-office roles

• Strong analytical, prioritization, and active listening skills

• Proficiency in MS Office and G-Suite

• Advanced communication skills

• Availability to work rotating shifts (including weekends and holiday),– with at least 1 weekend off per month)

• Fluency in Dutch and English

Benefits

• Hybrid working model (3 days at the office, 2 days from home – flexible scheduling)

• Dedicated onboarding buddy

• Competitive salary: €1500–€1650 gross/month (based on experience) x14 salaries/year

• €90/month net meal allowance

• Annual performance bonus scheme

• Private life and health insurance for you and your family

• Unlimited access to Udemy and ongoing training opportunities

Make it your Next Job Without Boundaries!

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Get to know more about Atlean World

Atlean World is going to be your recruitment partner during the whole journey:

Guiding Your Odyssey with Atlean World

Personal Touchpoint:

As soon as you hit “Apply,” one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs.

Q&A Session:

Have questions? Curiosities? Our recruiters are your go-to resource. We’ll address all your queries, ensuring you have a comprehensive understanding of the opportunity you’re stepping into.

Making it Happen:

Once you’re well-informed and excited about the role, we get you ready for the next steps and connect you with our esteemed client. Think of us as the bridge that links your aspirations with the right opportunity.

Ongoing Support:

Your journey doesn’t end with the introduction. We remain at your service for any further questions or assistance you may need throughout the recruitment process. From clarifying role specifics to offering guidance, we’re here for you.