Service Center Technician

Konica Minolta Sensing Americas, Inc. (KMSA) is seeking a Service Center Technician to support the servicing, repair, calibration, testing, and quality evaluation of customer and production systems. This position combines hands on technical work with service coordination, documentation, and customer communication throughout the service process.

The Service Center Technician will work closely with customers, distributors, Sales, Technical Support, Production, and other internal teams to coordinate systems returning for service, clarify statements of work, communicate status and turnaround expectations, troubleshoot technical issues, and ensure accurate service and quality records. The role also supports the assembly, calibration, testing, and evaluation of new KMSA systems and contributes to continuous improvement across production, diagnostic, and quality processes.

The ideal candidate will bring strong technical aptitude, attention to detail, problem solving skills, effective communication, and the ability to manage multiple priorities while working both independently and collaboratively.

This position is 100% onsite at our Redmond, Washington headquarters and requires daily onsite presence to support production, diagnostics, service, and laboratory activities.

Requirements

Essential Duties & Responsibilities

·       Lead all customer relationship management activities related to systems returning to the factory for servicing.

·       Prepare instructions for, and perform system quality checks, servicing, repairs, and recalibration activities for systems returning to the factory.

·       Maintain accurate production records, workflow documentation, and quality logs.

·       Maintain accurate records related to systems returning to the factory for servicing.

·       Operate and maintain lab equipment, instruments, and cleanroom workspaces per established procedures.

·       Maintain the internal demo system pool.

·       Support Sales team strategies by advocating for production job prioritization, assessing inventory levels, relaying current lead and turnaround times.

·       Troubleshoot and resolve moderately complex technical issues, collaborating cross-functionally as needed.

·       Contribute to product and software validation efforts, including testing and feedback.

·       Follow all safety, quality, ESD control, and cleanroom gowning/material handling protocols.

·       Participate in or lead team meetings to provide updates and close action items.

·       Support field action documentation and cross-functional coordination as needed.