Regional Account Manager

At Ten our goal is simple, to become the most trusted service business in the world.  We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.  We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers.

As Regional Account Manager for Latin America, you'll lead and grow relationships with key corporate clients across the region, acting as a trusted advisor to senior stakeholders. Working closely with cross-functional teams, you'll drive client success, identify growth opportunities, and help deliver exceptional, highly personalized experiences to affluent, HNW, and UHNW members. This is an exciting opportunity to make a real impact in a global business while working with some of the world's leading financial services brands.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Regional Client Relationship Management & Senior Stakeholder Engagement

·        Build, maintain and grow trusted relationships with regional and local client stakeholders, including executive sponsors, commercial leads, operational decision-makers and internal client champions.

·        Act as a credible senior partner to clients, leading conversations around performance, service issues, contract scope, commercial priorities and strategic opportunities.

·        Develop a deep understanding of each client’s regional strategy, commercial priorities, customer engagement needs and long-term goals across Latin America.

·      Anticipate client needs and proactively provide recommendations to enhance engagement, retention, and service excellence.

·        Use CRM insight and member behavior data to support hyper-personalized engagement strategies, helping clients improve relevance, usage, loyalty and perceived value.

·        Lead effective monthly and quarterly business review meetings, presenting insights, results and recommendations.

·        Navigate multi-country stakeholder environments, adapting communication and account management approach to local market dynamics, cultural nuances and client expectations.

Regional Commercial Ownership & Account Growth

·        Own and execute regional account plans to protect revenue, improve profitability, strengthen retention and exceed agreed commercial targets.

·        Identify and execute opportunities to expand contract value and profitability through new services, enhanced propositions, pricing reviews, pilot programs, expanded member coverage or engagement strategies.