Account Specialist

Arkema's High Performance Polymers (HPP) business is seeking an experienced Account Specialist, to support our growing global customer base. This role serves as a critical operational link between customers, manufacturing sites, logistics providers, supply chain teams, commercial organizations, and international affiliates.

In this role, you will be responsible for managing complex export and domestic order fulfillment activities for a portfolio of global customers across Arkema's Specialty Polyamides, Fluoropolymers, and PEKK product lines. International transactions represent more than half of the business managed within this role, requiring strong knowledge of export operations, customer account management, transportation processes, supply chain coordination, and international trade requirements.

This position goes beyond traditional customer service responsibilities. The successful candidate will actively coordinate global order execution, support revenue-generating activities, manage supply chain disruptions, resolve customer and logistics challenges, and collaborate across numerous internal functions to ensure outstanding customer performance and business continuity.

The role offers significant visibility across the organization and provides the opportunity to work closely with teams throughout North America and internationally while contributing to a highly regulated and fast-moving global business environment.

RESPONSABILTIES:

Manage Global Customer Orders: 

• Own the end-to-end management of export and domestic customer orders from order receipt through final delivery.
• Ensure accurate and timely order processing while maintaining high levels of customer satisfaction and service excellence.
• Monitor orders throughout the fulfillment cycle and proactively identify potential risks to delivery performance.
• Maintain customer master data and transactional information within SAP to support efficient order execution and reporting.
• Provide customers with timely updates regarding order status, shipment schedules, product availability, and delivery commitments.

Coordinate International Export Operations

• Manage export execution activities and support the movement of products to customers around the world.
• Prepare and coordinate shipping instructions and export documentation required for international shipments.
• Work closely with logistics providers, freight forwarders, shipping locations, and internal stakeholders to ensure compliant and timely shipment execution.
• Monitor bookings, vessel schedules, transportation activities, and shipping documentation throughout the export process.