Associate

TopFloor is seeking a knowledgeable and motivated Junior Associate: Human Resource Consulting and Development to join our dynamic team. In this role, you will be responsible for supporting service delivery in recruitment and selection, consulting, team building, training and development services for internal and external clients.

Key Responsibilities:

Client Relationship Management

• Participate in developing client relationships to bring revenue for the brand.
• Work with the rest of the team to support the management of relationships with TopFloor clients and ensure service delivery in line with service standards.
• Administer post-service delivery client management tools to gauge client satisfaction and inform areas of improvement for the TopFloor team.
• Support the department managers to ensure that TopFloor’s services meets full health and safety responsibilities in relation to staff, visitors and trainees at TopFloor’s facilities and selected locations of service delivery.
• Manage and maintain all pertinent records regarding service delivered by the brand.
• Ensure third party vendor registers (venue, corporate branding, equipment and material suppliers) are up to date with appropriate pricing on hand for client service support.
• Play a leading role in planning and facilitating Corporate Social Initiatives with other stakeholders.

Human Resource Development

• Support the department, manager to liaise with subject matter experts and facilitators regarding the assessment, preparation, design and delivery of different HR Development and Consulting solutions.
• Liaise with internal and external clients about HR Development (training, coaching team building or consulting) logistics and support the preparation for events.
• Prepare, purchase and package the materials for all facilitated department solutions according to the set standards.
• Prepare and administer evaluation and assessment tools to measure effectiveness of facilitated client solutions.
• Summarise evaluation and assessment information into evaluation reports determining the impact of training on employee skills and KPI’s.
• Stay up to date with a wide variety of methods, trends, developments and best practices in human capital development to support the department to improve service delivery.
• Facilitate HR development solutions (training, team building or consulting) and be able to upskill entry level employees and HR interns in the departmental service standards.
• Facilitate alignment to best practice, internal policy, labour law compliance through ongoing team sessions.