Operations Support Specialist

Join Marabu as an Operations Support Specialist and play a key role in keeping our airline running smoothly and efficiently. In this dynamic position, you will oversee day-to-day flight operations, coordinate with internal teams and external partners, support in disruption management, and help drive operational stability. If you have solid aviation experience, a sharp problem-solving mindset, and thrive in fast-paced environments - we would love to hear from you!

Main responsibilities:

• Oversee and coordinate airline operations (OPS) of Marabu in close collaboration with the Operational Control Center / Dispatch, focusing on passenger experience and wellbeing during all flights and irregularities
• Monitor the fulfilment of service agreements with external service providers
• Assess the financial impact of operational decisions (e.g. overnight vs. diversion, EU261 compensation vs. leasing external ACMI, etc.)
• Handle administrative tasks such as emails and daily, weekly, and monthly reporting
• Provide ad-hoc support in case of disruptions (in collaboration with operational departments such as OCC, Crew Control, MOCC, etc.)
• Take an active role in finding quick and practical solutions for passengers affected by delays, cancellations, diversions, or overbookings
• Support and guide airport stations in handling passenger issues (e.g. ticketing, immigration, or DCS system topics)
• Participate in the development of new processes and tools to enhance team efficiency

Requirements

• Airline operations and/or passenger handling/support experience in the aviation industry

• Understanding of operational processes of a commercial airline in the EASA environment

• Proficient in MS Office, especially Excel

• Ability to think out of the box to find creative and financially reasonable solutions

• Excellent communication skills

• A solution-oriented attitude with attention to details

• An operations-focused and customer-oriented mindset

• Fluency in English (additional languages, such as German, are an advantage)

• Applicants must have the legal right to work in the European Union (valid work permit or EU citizenship required)

Benefits

• Inspiring and truly unique experience at the newest Estonian airline
• Additional 7 days of vacation per year
• Stebby allowance
• Staff discounted flight tickets (myID travel)
• Development and career opportunities
• Flexible working environment
• Opportunity to work with a dynamic and multicultural industry-leading team
• A modern office in Ülemiste, filled with exciting office events