Backend Software Engineer

About the company

Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Supercell, Scopely, Rovio, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers. We are looking for an ambitious, experienced, driven & solution orientated individual that thrives in a fast-paced, cutting-edge, technology-driven environment. You will be an integral part of our custom development and professional services team and collaborating with multiple teams to deliver solutions to our clients. 

Keywords Studios continues to build world leading capabilities in services that video game and similar interactive content creators need. We stand shoulder to shoulder with our clients working as their external partner, providing access to our teams of experts where and when needed.

People that work at Keywords are passionate, talented, committed, and resourceful. Human talent is our most valuable resource and as a business, we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 70+ studios around the world or working together virtually.

Backend SE 1

About you - must have

• Bachelor’s Degree in Computer Science (or equivalent).
• 1–3 years of medium to large scale server-side software development experience.
• Good knowledge of CS fundamentals: Data structures, the time complexity of algorithms, databases.
• Good knowledge of a backend programming language like Java, Python, Node or Clojure
• Hands-on experience with AI coding assistants (e.g., Cursor) for code generation, fast context lookup, and refactoring.
• Knowledge of Posix compliant Operating Systems (we develop on Mac OS X and deploy on GNU/Linux).
• Experience in writing Unit, Functional & Regression tests.
• Experience in working with a distributed version control tool (We use Git)
• Good verbal and written communication skills.
• Display strong work ethics. Be a team player with a strong sense of ownership and collaboration.

Nice to Have

• Knowledge of functional programming is a plus (We use Clojure)
• Experience in working with any one of Yugabytedb, MongoDB, Redis, Elasticsearch, Kafka, or Postgresql at scale is good to have.
• Experience with benchmarking systems for performance, failure detection is good to have.

About the role

• Work with the rest of the team in developing product features that get delivered to 820M monthly active users.
• Take ownership of the product feature and be responsible for it's quality.
• Write clean code with proper test coverage.
• Review other people's code and ensure that it is up to company standards.
• Design and develop features that can scale to 100K+ RPS
• Keep calm and learn every day.