Technical Support Specialist

At Garmin we create products that are designed indoors for outdoor activities. We do this to enable our customers to make the most of their time spent pursuing their passions.

We are a global company with offices in the US, Europe and Asia. In these centers, we carry out the various stages of product development, from initial concept to mass production of ready-to-sell units. We embrace a vertically integrated business model with strategic design, manufacturing, distribution, sales and support centers around the world to maximize our value to customers.

Currently, in our Cluj office, we are looking for a experienced colleague to join our IT Support Team.

We believe that collaboration leads to the best ideas, and we rely heavily on team interaction. As a role based in Cluj-Napoca, this position will require 5 days in the office each week. 

From this role you will:

• Endpoint lifecycle management: manage workstation provisioning, configuration, deployment, replacement, and retirement, ensuring compliance with company standards.
• Endpoint management: deploy and maintain applications, operating system updates, and endpoint configurations using the company's device management tools.
• Security and compliance: support endpoint patching, disk encryption, endpoint protection, and device compliance, working with the security team to investigate and resolve issues.
• Incident ownership: take ownership of incidents and service requests through resolution, prioritizing work according to business impact and agreed service levels, and keeping users informed.
• Recurring issue resolution: identify recurring incidents, investigate underlying causes, and work with relevant teams to implement lasting improvements.
• Employee onboarding and offboarding: coordinate workstation preparation, application setup, and access requests for new employees, internal transfers, and departures, following approval and security procedures.
• Connectivity troubleshooting: diagnose endpoint connectivity issues involving wired and wireless networks, VPN access, DNS, and authentication, escalating infrastructure issues with clear supporting evidence.
• Collaboration tools: support collaboration applications and meeting room equipment, including audio, video, screen sharing, and connectivity.
• Asset management: maintain accurate hardware and software inventory records, including device assignments, warranties, stock levels, and disposal information.
• Automation and improvement: identify opportunities to automate repetitive support tasks and improve deployment, troubleshooting, and maintenance processes.
• Projects and changes: participate in workstation refreshes, application rollouts, office changes, and technology upgrades, including testing and user communication.