Service New Brunswick

Quality Assurance Analyst

Pay Band 4

Open Competition

Multiple positions

Flexible location within New Brunswick

About the team

Service New Brunswick (SNB) is building a new, dynamic team to transform how we deliver IT services across the province. As one of the largest IT employers in New Brunswick, with over 700 technology professionals located across the province, we are dedicated to having an agile, client-focused approach, acting as a strategic partner to government departments, health authorities, schools, and other public sector organizations.

As one of Atlantic Canada’s Top Employers, we offer flexible work options—including remote, hybrid, and in-office roles—in most major cities across New Brunswick. In this role, you will play a critical part in helping us design and implement technology solutions that drive efficiency, innovation, and better service for New Brunswickers.

Who are you?

Client-centric and passionate about delivering exceptional service.
Demonstrate initiative and are adaptable, organized and solution-oriented.
Effective communicator and collaborator, and you enjoy sharing your knowledge and expertise with others.
A strong relationship builder who genuinely cares about your clients’ priorities and goals.

What will you be doing?

The Quality Assurance Analyst will play a key role in ensuring the quality, stability, and reliability of applications. You will work closely with development, business, and support teams to provide quality assurance services. You will also actively participate in requirement reviews to identify potential defects early in the development lifecycle.

Key Responsibilities include:

Lead test planning and execution for projects in both Waterfall and Agile methodologies.
Perform manual testing, including functional, regression, integration, and exploratory testing.
Develop, execute, and maintain automated test scripts using (Ex.) Selenium and Cucumber for web and API testing.
Ensure 100% test coverage by creating, executing, and maintaining comprehensive test cases for both manual and automated testing.
Participate in requirement reviews to identify potential defects and ambiguities early in the project lifecycle.
Assist with production issues by reproducing and validating reported defects and completing fix validation testing before release.
Conduct bug triaging, working closely with developers, business analysts, and stakeholders to prioritize and resolve issues.
Create, organize, and maintain test cases using HP Quality Center, Azure Test Plans or Zephyr Scale within Jira, ensuring full requirement traceability and structured execution cycles.
Utilize Jira or Azure DevOps for user story and defect management, sprint tracking, reporting and cross-functional collaboration.
Identify, log, track, and validate defects while working proactively with development teams to resolve issues.
Execute testing activities in preparation for project releases and upgrades.
Participate in change management reviews and approvals.
Adhere to QA policies, procedures, and SNB methodologies to ensure software quality.
Attend team status meetings and working group meetings as required.
Work closely with the Quality Assurance team, Project leads, and Business leads to meet project deadlines.

Why join SNB?

You’ll have an excellent opportunity to grow, learn and make an impact as we tackle some of our client’s biggest IT business challenges. Our core goals are to identify relevant and transformative digital IT solutions to support our clients in delivering business value to their customers.

At SNB, our people are at the heart of everything we do. We are:

Human-Centered: We prioritize well-being and flexibility for our employees.
Driven by Growth: We invest in your professional development and career advancement.
Celebrating Excellence: We recognize and reward outstanding contributions.
United by Purpose: Every project you work on makes a real difference for New Brunswickers.
Empowered to Decide: We trust our teams to make decisions and innovate boldly.

Join us and be part of transformational initiatives shaping the future of IT and Health services in New Brunswick.

What do you need to be successful?

ESSENTIAL QUALIFICATIONS:

A university degree in Computer Science or an equivalent field.
At least 4 years of QA testing experience in software development environment. An equivalent combination of education, training, and experience may be considered.

Written and spoken competence in English is required. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that the preferred language for assessment is clearly identified.

What qualifications can set you apart from other candidates?

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

Experience as a QA Test Lead
Experience in data confidentiality and client privacy as it pertains to application design and development.
Experience with Structured Query Language (SQL) in a QA environment.
Experience with HP Quality Center, Azure Test Plans or similar testing tools.
Knowledge of CI/CD pipelines and best practices.
Experience with Azure DevOps for test case management and defect tracking.
Experience with Selenium and Cucumber or similar tools for test automation.
Experience with Jira or Azure Boards for user story and bug management and sprint tracking
Experience with API testing tools such as Postman.
Experience with performance testing and tools like LoadRunner and/or Jmeter.
Experience with the Salesforce platform and related modules (such as Health Cloud and Community Cloud).
Experience working with Health Care and Electronic Health Records applications.
Completion of a Quality Assurance certification (e.g., ISTQB). Please provide proof of relevant certifications.

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS:

Some weekday evenings and weekend work hours may be required.
Candidates will be required to undergo Criminal History Clearance prior to appointment.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioral competencies:

Analytical Thinking & Judgment
Client Service Orientation
Effective Interactive Communication
Results Orientation
Teamwork & Cooperation

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

Strong leading, planning and organizing skills.
Expertise in manual testing and test automation.
Excellent spoken and written communication skills.

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $59,644 - $83,408 annually – Pay Band 4 - Management and Non-Union Pay Plan

We encourage applicants to apply online by clicking here before December 31, 2026, indicating competition number R85-2025/26-699. We will review applications periodically and candidates are encouraged to apply without delay. In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact pc@snb.ca.

We thank all those who apply, however only those selected for further consideration will be contacted. This competition may be used to fill future vacancies at the same level within the same work location.

Veterans who demonstrate they are among the most qualified, shall be given preference at the time of appointment.